Personal Banker (MLO)

PNC•Gainesville, FL

4d•Onsite

About The Position

At PNC, a Personal Banker in the Retail Banking organization helps acquire and deepen the branch customer base through proactive sales and service activities. The role manages the customer experience by identifying ways to improve customers’ financial wellbeing, collaborating with ecosystem partners to grow customers’ share of wallet, and positioning PNC solutions to generate revenue and customer loyalty. This position is based at the Gainesville-13th St Branch in Gainesville, Florida, and is an in-office role. The Personal Banker conducts proactive sales conversations through internal and outbound interactions, including outbound calling, service-to-sales activities, teller interactions, appointment setting, and lobby engagement. The banker delivers a full PNC conversation with each client interaction, identifies appropriate solutions, and uses ecosystem partnerships and community Centers of Influence to acquire, expand, and retain relationships. The role also educates customers about ways to manage financial transactions using available technology, tools, and resources. The position applies product and procedural knowledge to identify and resolve customer problems, manage risk in accordance with policies and procedures, exercise sound judgment, and help prevent losses. It also participates in branch daily operations to ensure tasks are completed efficiently and accurately. PNC emphasizes customer focus and effective risk management in support of its Enterprise Risk Management Framework. Candidates typically have an associate degree or equivalent and related experience or product knowledge. The posting states that roles at this level typically require at least three years of experience; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered instead of a degree. No degree or certification is listed as required. Candidates considered for the position are subject to additional background checks under Consumer Financial Protection Bureau regulations. PNC will not provide employment visa sponsorship or participate in STEM OPT for this position.

Requirements

Typically requires at least three years of experience.
Roles at this level typically require an associate degree or equivalent, as well as related experience or product knowledge; a comparable combination of education, job-specific certification(s), and experience, including military service, may be considered in lieu of a degree.
Demonstrate appropriate knowledge, skills, and abilities for the role.
Candidates considered for the position are subject to additional background checks as required by Consumer Financial Protection Bureau regulations.
No required certification is listed.
No required or preferred language assessment is listed.

Nice To Haves

Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Relevant competencies include banking products, digital awareness, effective communications, managing multiple priorities, matrix management, problem solving, prospecting, retail lending, selling, and understanding customer needs.

Responsibilities

Acquire and deepen the branch customer base through proactive sales and service activities.
Identify opportunities to improve customers’ financial wellbeing and manage the customer experience.
Collaborate with ecosystem partners to grow customers’ share of wallet and position PNC solutions to drive revenue and loyalty.
Conduct proactive sales conversations through outbound calling, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
Deliver a full PNC conversation during every client interaction and identify appropriate PNC solutions.
Use ecosystem partnerships and community Centers of Influence to acquire, expand, and retain customer relationships.
Educate customers about options for managing financial transactions by using technology, tools, and resources.
Apply product and procedural knowledge to identify, mitigate, and resolve customer problems.
Adhere to policies and procedures, manage risk, exercise sound judgment, and help avoid losses.
Participate in branch daily operations and complete them efficiently and accurately.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, for eligible full-time employees.
Dental and vision coverage options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
Nine occasional absence days each year, unless otherwise required by law, depending on eligibility.
Between 15 and 25 vacation days each year, depending on career level and eligibility.