Personal Banker

Commerce Bank•Nixa, MO

1d•Onsite

About The Position

Building a career at Commerce Bank is about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. The company culture focuses on growth, learning, connection, and building relationships, with a commitment to investing in its people. Commerce Bank has a 160-year history of creating an award-winning culture. Personal Bankers are described as personable, goal-oriented, and passionate about helping customers improve their financial health. This role offers valuable insight into banking and finance, helping customers with daily financial challenges, and provides opportunities for recognition and rewards. Personal Bankers are key ambassadors of the Commerce Bank brand, developing and maintaining long-lasting relationships with customers and co-workers. The primary goal is to uncover customers' financial needs and provide solutions.

Requirements

Strong sales skills with the ability to provide an excellent customer experience by easily connecting with customers in-person and over the phone.
Ability to meet personal and branch sales and customer services expectations.
Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities.
Team player with excellent written, verbal and interpersonal communication skills.
Ability to remain adaptable to a variety of situations with an optimistic outlook that is aligned with our culture and Core Values.
Proficient with Microsoft Word, Excel and Outlook.
High School diploma or equivalent combination of education and experience required.
1+ years sales or customer service experience required.

Nice To Haves

Experience working in an environment with individual and team sales goals preferred.

Responsibilities

Receive the tools, resources, and training needed to be successful in your role and have opportunities to further your career with Commerce Bank.
Deliver an excellent customer experience both in person and over the phone to ensure we meet customers’ financial needs.
Actively listen to our customers so you can make appropriate recommendations that match their needs.
Educate customers on a variety of retail products and digital solutions that improves their financial wellness.
Ensure financial transactions are completed accurately and efficiently, while complying with all policies, procedures, and regulatory requirements.
Establish relationships with other internal departments and refer customers to bank specialists when complex financial needs are identified.
Be able to earn more than your base pay through our quarterly incentive program.
Interact with customers both in person and over the phone to ensure their financial needs are being met through needs-based conversations and sales fulfillment.
Actively listen, understand, and make recommendations of products and services based on customer needs to ensure individual and team sales and services goals are achieved.
Educate customers on a variety of retail products and digital solutions that enhance the customer experience and contribute to achieving sales goals.
Identify complex financial needs and refer customers to bank specialists when appropriate.
Perform other duties as assigned.