Personal Banker - Monkey Junction

PNC Bank•Wilmington, NC

1d•Onsite

About The Position

As a Personal Banker in PNC's Retail Banking organization, the employee is based in Wilmington, North Carolina and works in-office. The role acquires and deepens branch customer relationships through proactive sales and service, identifies ways to improve customers' financial wellbeing, and collaborates with ecosystem partners to grow customer relationships and loyalty. The banker uses PNC solutions to generate revenue and supports customers in managing their financial transactions through technology, tools, and resources. The position also contributes to efficient and accurate daily branch operations and manages risk by following policies and procedures.

Requirements

Typically requires at least 3 years of experience.
Roles at this level typically require an associate degree or equivalent, as well as related experience or product knowledge; a comparable combination of education, job-specific certifications, and experience (including military service) may be considered in lieu of a degree.
Demonstrate customer focus by aligning business decisions with customer needs and satisfaction and using that understanding to create customized solutions.
Assess and effectively manage risks associated with business objectives and activities in support of PNC's Enterprise Risk Management Framework.

Nice To Haves

Accountability
Banking
Client loyalty
Customer experience
Customer service
Identifying opportunities
Leveraging technology
Proactive sales
Banking products
Digital awareness
Effective communications
Managing multiple priorities
Matrix management
Problem solving
Prospecting
Retail lending
Selling
Understanding customer needs

Responsibilities

Acquire and deepen the branch customer base through proactive sales and service activities.
Identify opportunities to improve customers' financial wellbeing and manage their experience.
Collaborate with ecosystem partners to grow customers' share of wallet.
Position PNC solutions to drive new revenue and customer loyalty.
Conduct proactive sales conversations through outbound calls, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
Deliver a full PNC conversation during every client interaction to identify appropriate solutions.
Leverage ecosystem partnerships and community Centers of Influence to acquire, expand, and retain relationships.
Create customer loyalty and grow customer share of wallet through a differentiated experience.
Engage customers in the lobby and position products that meet their needs.
Educate customers on options for managing financial transactions using technology, tools, and resources.
Apply product and procedural knowledge to identify, mitigate, and solve customer problems.
Manage risk by adhering to policies and procedures and exercising sound judgment within established limits.
Use heightened scrutiny to identify and avoid loss.
Participate in branch daily operations and ensure they are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension and stock purchase plans
Dependent care reimbursement account
Back-up child and elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select fully paid programs
Wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
15 to 25 vacation days each year, depending on career level and years of service