Personal Banker - South Broadway

PNC Bank•Englewood, CO

1d•Onsite

About The Position

As a Personal Banker in PNC’s retail organization, based in Englewood, Colorado, you will build and deepen the branch customer base through proactive sales and service. You will identify opportunities to improve customers’ financial wellbeing, recommend suitable PNC solutions, and collaborate with ecosystem partners to grow relationships and customer loyalty. PNC describes this as an in-office role and encourages candidates to confirm workplace expectations with their recruiter and hiring manager. The role uses a defined sales process that includes outbound calls, service-to-sales conversations, teller interactions, appointment setting, and lobby engagement. Personal Bankers deliver a full PNC conversation during each customer interaction, educate customers about transaction-management options and technology, resolve problems, and contribute to accurate and efficient branch operations. They manage risk by following policies and procedures, exercising sound judgment, and maintaining heightened scrutiny to help prevent losses. The role typically requires an associate degree or equivalent and related experience or product knowledge; candidates generally have at least three years of experience. A comparable combination of education, job-specific certifications, and experience, including military service, may substitute for a degree. The position is incentive eligible, with incentive payments based on company, business, and/or individual performance. PNC will not sponsor employment visas or participate in STEM OPT for this position.

Requirements

Typically requires at least 3 years of experience.
Typically requires an associate degree or equivalent, along with related experience or product knowledge; a comparable combination of education, job-specific certification(s), and experience, including military service, may be considered in lieu of a degree.
Demonstrate customer focus by making customer needs and satisfaction primary considerations and using that understanding to create customized solutions.
Assess and effectively manage risks associated with business objectives and activities in support of PNC’s Enterprise Risk Management Framework.
Candidates considered for the position are subject to additional background checks required by Consumer Financial Protection Bureau regulations.
The position does not provide employment visa sponsorship and does not participate in STEM OPT.

Nice To Haves

Preferred skills: accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Preferred competencies: banking products, digital awareness, effective communications, managing multiple priorities, matrix management, problem solving, prospecting, retail lending, selling, and understanding customer needs.

Responsibilities

Acquire and deepen the branch customer base through proactive sales and service activities.
Identify opportunities to improve customers’ financial wellbeing and manage the customer experience.
Collaborate with ecosystem partners to grow customers’ share of wallet and position PNC solutions to drive revenue and loyalty.
Conduct proactive sales conversations using outbound calls, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
Deliver a full PNC conversation with every customer interaction to identify appropriate solutions.
Use ecosystem partnerships and community Centers of Influence to acquire, expand, and retain relationships.
Create customer loyalty and grow customers’ share of wallet through a differentiated customer experience.
Engage customers in the lobby and position PNC products to meet their needs.
Educate customers about options for managing financial transactions using technology, tools, and resources.
Apply product and procedural knowledge to identify, mitigate, and resolve customer problems.
Manage risk by adhering to policies and procedures, exercising sound judgment within established limits, and identifying and avoiding loss.
Participate in branch daily operations and ensure they are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, subject to eligibility.
Dental and vision options, subject to eligibility.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays per year, depending on eligibility.
Nine occasional absence days per year, unless otherwise required by law, depending on eligibility.
Between 15 and 25 vacation days per year, depending on career level and eligibility.