Personal Banker - Zionsville

STAR Financial Bank•Zionsville, IN

1d•Onsite

About The Position

STAR Financial Bank is an Indiana-based community bank with over 80 years of experience, known for its quality service, personalized banking solutions, and innovative technology. We are committed to being a community bank in every sense, actively participating in giving and volunteerism to improve our communities. Our core values include Honesty & Integrity, Accountability, Respect for All, Do What’s Right, Commitment to Lifelong Learning, Community Leadership, Being Progressive, Celebrating Success, and Remaining Independent. STAR Financial Bank champions diversity and inclusivity, ensuring equal opportunity for all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, pregnancy, age, disability, genetic information, marital status, or veteran status. This Personal Banker position operates under a model that does not permit remote work.

Requirements

Proven sales ability to identify and recommend varying solutions.
Ability to provide superior customer service through face-to-face and phone conversations.
Demonstrated technical ability to perform required duties and the ability to keep current on new products, loan promotions, and all services offered.
Proven critical thinking and problem-solving skills.
Excellent oral and written communication skills.
Ability to consistently apply policies and procedures.
Strong attention to detail.
Strong organizational skills.
Proficiency in computer skills, including Windows-based systems.
Selected candidates are intended to become a Personal Banker II after 90 days of employment and must complete all certification requirements.

Responsibilities

Initiates and conducts interviews with all customers.
Provides superior customer service, including opening new accounts and resolving client inquiries.
Communicates with customers and potential customers in person or by phone to gather information for evaluation and recommendation of STAR’s banking solutions.
Completes all account maintenance issues in a timely manner.
Evaluates and responds timely to a wide variety of client issues through direct action or referral.
Initiates new accounts such as savings, IRAs, certificates of deposit, money market, preferred liquidity, etc., for both personal and business accounts.
Provides customers with information on deposit accounts, rates, fees, restrictions, and assists with other services.
Maintains and updates knowledge of changes in Bank products, services, and procedures.
Generates new business to assist in meeting establishment profitability goals.
Generates, completes, and closes consumer loans.
Participates as the lead internal contact for walk-in client sales inquiries.
Adheres to and applies all operational policies and procedures.
Identifies and refers business opportunities to bank affiliates.
Serves as back up for Personal Banker I duties, Branch Manager duties, and/or phone customer sales inquiries.
Assists in the orientation/mentoring of new team members.
Completes annual compliance training by designated dates, as required.
May have commercial loan admin responsibilities.