Personal Banker

Peoples Bank • Munfordville, KY

9h • Hybrid

About The Position

This is a professional selling position in retail banking with accountability to attract new relationships and retain existing relationships. The Personal Banker (PB) is responsible for proactively meeting customer financial needs through direct sales and referrals while delivering world-class service. The PB will execute their daily customer interaction in person, on the telephone or video device and at periodic outside venues, using the Peoples Bank sales process rooted in ethical needs-based solution-oriented selling. They will be accountable for specific monthly production goals of Peoples products and services, including loans and deposits and access to their information via multiple platforms including mobile banking. Additionally, a PB will need to identify needs and refer to expert partners to include mortgage solutions, retirement solutions, and several other non-traditional bank solutions. The PB has a primary responsibility to uncover customers’ financial needs, anticipate future needs and provide recommendations that will ethically better the customer’s financial life. Must be able to meet scheduled working hours as designated by manager to ensure effective functionality of the branch to meet client needs. Responsible for meeting Retail Branch Standards which includes dress code. Will perform special projects as assigned.

Requirements

• Minimum 1 year of needs-based sales experience.
• Prior job experience with extensive customer contact is required.
• Proficient in basic computer operations and standard applications, with the ability to quickly learn and navigate job-specific software to perform daily tasks with accuracy and efficiency.
• Proficient knowledge of Windows and Microsoft Office software (Word and Excel).
• Must be a flexible team player with excellent oral and written communication, customer service and cross-selling skills.
• Must be able to establish and maintain working relationships with partners at their location and via telephone.
• Must be a decision maker with well-developed interpersonal skills to represent the Bank positively in dealing with customers.
• Must be self-motivated and assertive with an ability to perform well in a sales environment and interact well with customers and team members in a professional manner.
• Must possess an ability to turn service encounters into dialogue-based meetings where other needs can be uncovered.
• Must be able to pass background and credit standards to hold NMLS credentials.
• Must have ability to learn computer and mobile device application quickly.
• Trustworthy and confidential behavior is essential in this role.
• Daily reliable transportation.
• Must be able to travel to attend internal education and meetings which in some circumstances could include overnight stay. Travel also required to fill in at other branches as needed.
• High School Diploma or GED; 1 month to two years related experience and/or training; or equivalent combination of education and experience.
• Minimum 1 year of needs-based sales experience.
• Daily reliable transportation.
• Must be able to travel to attend internal education and meetings which in some circumstances could include overnight stay. Travel also required to fill in at other branches as needed.

Responsibilities

• Proactively meeting customer financial needs through direct sales and referrals – while delivering world class service.
• Executing daily customer interaction in person, on the telephone or video device and at periodic outside venues - using the Peoples Bank sales process – which is rooted in ethical needs-based solution-oriented selling.
• Being accountable for specific monthly production goals – of Peoples products and services including: Loans, deposits and access to their information via multiple platforms including mobile banking.
• Identifying needs and referring to expert partners to include mortgage solutions, retirement solutions and several other non-traditional bank solutions.
• Delivering superior customer service with a friendly demeanor, can-do attitude, and willingness to help at all times.
• Developing and retaining the customer base, greeting by/using name, having knowledge of account ownership, and being responsive and timely with correspondence and problem resolution.
• Maintaining a position of trust and responsibility by keeping all customer business confidential.
• Maintaining balancing and error record that is in line with policy and having the ability to find and correct outages and to enlist help as needed for more difficult errors.
• Receiving checks and cash for deposit to savings and checking accounts, verifying deposit amounts, and examining checks for endorsement and negotiability.
• Acquiring, using, and maintaining, consumer lending product knowledge and abilities to generate and execute consumer loans, lines and deposit products.
• Being self-motivated and assertive with an ability to perform well in a sales environment and interact well with customers and team members in a professional manner.
• Possessing an ability to turn service encounters into dialogue-based meetings where other needs can be uncovered.
• Consistently meeting or exceeding sales referrals as set by management.
• Maintaining a well-developed working knowledge of the complete line of products and services offered.
• Initiating conversations to uncover customer needs to be capable of effectively referring customers to business partners for the selling and cross-selling bank products and services to customers.
• Consistently completing required training for all bank and branch policies and procedures.
• Interpreting documents such as safety rules, account documents, operating and maintenance instructions, consumer loan documents and procedure manuals.
• Speaking effectively before groups of customers or employees of organization.
• Defining and offering solutions to resolve problems.
• Using knowledge of the organization to identify helpful resources.
• Following operational standards regarding security, risk management, and compliance.
• Making calls via phone or zoom to clients and/or prospects on a weekly basis to meet calling goals of the branch while recording those calls in Salesforce.
• Interpreting data to evaluate for acceptable lending ratios and product and service opportunities.
• Consistently meeting sales goals.
• Uncovering customers’ financial needs, anticipating future needs and providing recommendations that will ethically better the customer’s financial life.
• Meeting scheduled working hours as designated by manager to ensure effective functionality of the branch to meet client needs.
• Meeting Retail Branch Standards which includes dress code.
• Performing special projects as assigned.

Benefits

• 401(k) retirement plan with an employer match
• employee stock purchase plan
• various education assistance programs such as student loan and tuition paydown/reimbursement
• paid vacation
• holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees