Personal Banker

S&T Bank•Butler, AL

8d•$20 - $39•Onsite

About The Position

The Personal Banker is responsible for profiling customers to understand their financial services needs and referring them to appropriate Line of Business partners. This role involves opening loan and deposit accounts and achieving individual sales goals, including loan and deposit production, as assigned by Branch management. The Personal Banker must be flexible around branch hours and contribute to branch goals and sales and service standards.

Requirements

High school diploma or equivalent, plus specialized training or a two-year degree.
Two to five years general experience required.
Must be flexible around branch hours (Monday - Thursday 8:30 am - 4:00 pm, Friday 8:30 am - 5:00 pm).
CARE certified within 6 months of hire.
Complete NLMS requirements as part of the S.A.F.E. Act certification.
Proof of registration with the registry and verification of a unique identifier as established under the guidelines of the S.A.F.E. Act is required upon hire and/or must be obtained prior to performing the duties of a Mortgage Loan Originator.
This registration must be maintained annually in accordance with the S.A.F.E. Act.

Nice To Haves

Specialized experience preferred.

Responsibilities

Complete Sales Platform training as assigned by Consumer Bank Training.
Demonstrate product knowledge, sales aptitude, and service expectations successfully.
Execute expectations outlined in the Branch Playbook.
Become CARE certified within 6 months of hire.
Profile customers to determine and recommend appropriate S&T loan and deposit products.
Utilize all provided sales tools to enhance customer experience and sales conversations (e.g., LoanFit, sales binder).
Complete the S&T Sales process and customer-focused conversation with each customer, documenting notes in the appropriate system.
Input loan applications using appropriate LOS software and coordinate loan document preparation.
Open new deposit accounts and produce signature cards, certificates of deposit, and other deposit documents.
Use CARE skills, product knowledge, and understanding of policies and procedures to suggest additional bank services and make referrals to various departments (e.g., Mortgage, Wealth Management, Financial Services, Business Banking, Elavon, Elan, Private Banking, Evergreen, Deluxe).
Contribute to Branch goals and sales and service standards.
Execute professional sales and service behaviors aligned with the Bank’s purpose, values, and core drivers.
Follow up on opened loans and deposit accounts, correcting deficiencies or document exceptions promptly.
Utilize the Sales & Service guide to complete proposed campaign calls on new and existing customers to generate new business.
Assist branch management in coaching staff regarding the S&T Sales process and expectations.
Maintain good working relationships with bank employees in other departments and business lines.
Demonstrate strong interpersonal skills, ability to work independently, and a motivated team player attitude.
Complete NLMS requirements as part of the S.A.F.E. Act certification.
Perform other duties as assigned to support branch operations.