Personal Banker

Columbia Bank•Tigard, OR

16d•$20 - $26•Onsite

About The Position

The Personal Banker is responsible for delivering an exceptional client experience by adhering to the bank’s Breakthrough Client Experience Standards. They will acquire new and expand existing relationships with clients by asking questions to identify needs, offering appropriate products and services, and referring the client to the appropriate business partners within the Bank when needed. Also responsible for uncovering and originating consumer lending and some small business lending opportunities. Provide excellent client service by providing immediate acknowledgement, identifying and offering appropriate products and services, and responding to inquiries in a timely manner. Engage clients and prospects in client financial review(s) and business financial reviews to provide solutions and uncover additional financial needs. Makes recommendations and follows through on commitments to clients. Maintains direct contact with external and internal clients and consistently provides proactive solutions and problem resolutions in alignment with the bank’s Breakthrough Client Service Standards. Opens Consumer and Business accounts for existing and new clients. Originates Consumer loans independently and accurately. Originates business loans independently or with minimal assistance Acts as a resource to the Client Service Specialists by contributing to the team environment and filling in on teller functions (including cash transactions) when needed. Supports the branch goal of identifying and referring a wide range of bank products and services to the appropriate internal business partners. Demonstrates proficiency with basic business, consumer, and trust entities Beginning to mentor other team members about products, services, and business partners May back up the Assistant Manager with operational duties and tasks Stays current on products and procedures. Resolves client issues and requests, exhibiting strong follow through. Other responsibilities as assigned Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities – knowledge may be gained through coursework and on-the-job training. Keeps up to date on regulation changes. Follows all Bank policies and procedures, compliance regulations, and completes all required annual or job-specific training. Maintain a working knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable to this job description. May be asked to coach, mentor, or train others and teach coursework as subject matter expert. Actively learns, demonstrates, and fosters the Columbia corporate culture in all actions and words. Takes personal initiative and is a positive example for others to emulate. Embraces our vision to become “Business Bank of Choice” May perform other duties as assigned.

Requirements

High School Diploma or GED, required.
1 year of Teller or other banking experience required.
In-depth knowledge of Consumer products and services.
Demonstrated proficiency in consumer lending.
Ability to accurately handle cash, balance accounts and drawers, and perform accurate calculations.
Proficient in expanding the client relationship with emphasis on creating new relationships and expanding existing relationships utilizing a personal and business bio and rapport with customers.
Ability to obtain a Nationwide Multistate Licensing and Registry (NMLS) within 60 days required.

Responsibilities

Acquire new and expand existing relationships with clients by asking questions to identify needs, offering appropriate products and services, and referring the client to the appropriate business partners.
Uncover and originate consumer lending and some small business lending opportunities.
Provide excellent client service by providing immediate acknowledgement, identifying and offering appropriate products and services, and responding to inquiries in a timely manner.
Engage clients and prospects in client financial review(s) and business financial reviews to provide solutions and uncover additional financial needs.
Make recommendations and follow through on commitments to clients.
Maintain direct contact with external and internal clients and consistently provide proactive solutions and problem resolutions.
Open Consumer and Business accounts for existing and new clients.
Originate Consumer loans independently and accurately.
Originate business loans independently or with minimal assistance.
Act as a resource to the Client Service Specialists by contributing to the team environment and filling in on teller functions (including cash transactions) when needed.
Support the branch goal of identifying and referring a wide range of bank products and services to the appropriate internal business partners.
Demonstrate proficiency with basic business, consumer, and trust entities.
Mentor other team members about products, services, and business partners.
Back up the Assistant Manager with operational duties and tasks.
Stay current on products and procedures.
Resolve client issues and requests, exhibiting strong follow through.
Demonstrate compliance with all bank regulations for assigned job function.
Keep up to date on regulation changes.
Follow all Bank policies and procedures, compliance regulations, and complete all required annual or job-specific training.
Maintain a working knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable.
Coach, mentor, or train others and teach coursework as subject matter expert.
Actively learn, demonstrate, and foster the Columbia corporate culture in all actions and words.
Take personal initiative and be a positive example for others to emulate.
Embrace our vision to become “Business Bank of Choice”.
Perform other duties as assigned.