PERSONAL BANKER - COVENTRY LN.

STAR Financial Bank•Fort Wayne, IN

1d•Onsite

About The Position

STAR Financial Bank is an Indiana-based community bank with over 80 years of experience, known for its quality service, personalized banking solutions, and innovative technology. The bank is committed to its communities through monetary giving and employee volunteerism, partnering with organizations that improve local areas. Employees at STAR uphold core values such as Honesty & Integrity, Accountability, Respect for All, Do What’s Right, Commitment to Lifelong Learning, Community Leadership, Being Progressive, Celebrating Success, and Remaining Independent. STAR Financial Bank is an equal opportunity employer that celebrates diversity and is committed to inclusivity for all employees and applicants, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, pregnancy, age, disability, genetic information, marital status, or status as a covered veteran. This Personal Banker position operates under a workplace model that does not allow for remote work.

Requirements

Ability to identify and recommend customer solutions.
Ability to provide superior customer service.
Strong attention to detail with accuracy in processing.
Strong organizational skills.
Strong oral and written communication skills.
Strong critical thinking and problem-solving skills.
Ability to perform required duties and to keep current on product and service offerings.
Ability to align with STAR’s Core Values and Brand Behaviors.
Proficiency in computer skills, including Windows-based systems.

Nice To Haves

Selected candidates are intended to become a Personal Banker II after 90 days of employment and must complete all certification requirements.

Responsibilities

Process and validate a variety of financial transactions, including accepting and dispensing cash, cashing checks and other instruments, and maintaining accurate records of same.
Communicate with customers and potential customers to gather information for the evaluation of needs and recommending STAR’s products and services to fit those needs.
Accept loan, credit card, and other payments.
Accurately balance and maintain cash drawer.
Provide superior customer service.
Initiate new accounts.
Evaluate and respond timely to customer issues, through direct personal action or referral to proper source.
Provide customers with account-based information and assist with other services.
Maintain and update knowledge relating to bank products, services and procedures.
Adhere to and apply all operational policies and procedures.
Complete annual compliance training.