Personal Banker

Valley Bank•Auburn, AL

7h•Onsite

About The Position

The Personal Banker is responsible for providing exceptional customer service in accordance with Valley's mission statement. This role requires the ability to engage customers with friendly and professional service, possess knowledge of all Bank products and services, and educate customers on these offerings while cross-selling various products and services. The Personal Banker must present a confident and professional demeanor to establish trust and gain knowledge from the customer, analyze their needs, and recommend appropriate products and services. This includes meeting with customers to analyze financial needs, maximize sales opportunities, open new accounts (checking, savings, certificates of deposit, and IRAs), discuss/sell loan products, and promote/demonstrate online and mobile banking abilities. The role also involves meeting customer expectations, achieving service quality standards, participating in the sales referral process, and assisting management in coaching and mentoring branch staff. Additionally, the Personal Banker performs all necessary customer transactions using appropriate technology, maintains and balances a cash box, and utilizes teller equipment. The role may also act as a Vault Teller, ensuring branch cash adequacy, ordering currency, and controlling cash distribution. Community involvement and support for CRA initiatives are also part of the role. The Personal Banker must report significant matters to the Manager and maintain knowledge of compliance and regulatory requirements, as well as the Bank's Code of Conduct and policies.

Requirements

Excellent verbal and written communication skills.
Ability to write correspondence appropriately and accurately.
Ability to demonstrate products and services to customers.
Excellent interpersonal and customer service skills.
Attentiveness, information retention, tact, and diplomacy in dealing with customers and employees.
Strong analytical, problem-solving, and decision-making skills.
Ability to make sound decisions, including on-the-spot decisions regarding customer transactions.
Ability to weigh customer satisfaction issues with the Bank's exposure to loss or fraud.
Ability to think through and rationalize decisions.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or scheduled form.
Deep understanding of Retail Banking and strong Customer Service Skills.
Ability to engage customers in conversation regarding products and services.
Detail-oriented with strong organizational skills and a high degree of accuracy.
Ability to manage multiple projects simultaneously.
Proficient computer skills.
High School diploma or GED.
Minimum 1 year of business services experience in branch banking and knowledge of branch operations or successful completion of a Valley Retail training program.

Nice To Haves

Associates or Bachelor's degree with concentration in accounting, business, finance, economics or a related field.
FIS/IBS (Integrated Banking Solutions).

Responsibilities

Providing exceptional customer service in accordance with Valley's mission statement.
Educating customers on Bank products and services and cross-selling various offerings.
Analyzing customer financial needs and recommending appropriate products and services.
Opening new accounts such as checking, savings, certificates of deposit, and IRAs.
Discussing and selling loan products to existing and prospective customers.
Promoting and demonstrating online and mobile banking abilities to customers.
Meeting customer expectations and achieving service quality standards.
Participating in the sales referral process to ensure customer financial needs are met.
Assisting management in coaching and mentoring branch staff members.
Performing all transactions required by a customer and using appropriate technology.
Maintaining and balancing a cash box.
Utilizing technology such as Teller Scanning Equipment, Cash Recycling and Cash Dispensing machines.
Supporting customers in the use of Coin Machines.
Acting as Vault Teller to ensure adequacy of Branch cash for daily transactions.
Assisting the branch staff in ordering and shipping currency and coin.
Controlling and distributing cash to Tellers within prescribed limits.
Assisting in community events (e.g., Habitat for Humanity).
Participating in and supporting CRA initiatives, activities, and programs.
Reporting all significant matters, issues, and unusual customer activity to the Manager.
Maintaining personal knowledge of compliance and regulatory requirements.
Maintaining knowledge and compliance with the Bank's Code of Conduct and all policies and procedures.