Bilingual Spanish- Personal Banker

PNC•Orlando, FL

1d•Onsite

About The Position

At PNC, the Personal Banker is part of the Retail Banking organization and is based at the Vista Lakes Branch in Orlando, Florida. The position is conducted in-office, and Spanish speaking ability is required. The role acquires and deepens the branch customer base through proactive sales and service, identifies opportunities to improve customers’ financial well-being, collaborates with ecosystem partners, and positions PNC solutions to increase revenue and customer loyalty. The Personal Banker drives sales conversations through outbound calling, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement. They deliver a full PNC conversation with each client, use ecosystem partnerships and community Centers of Influence to build relationships, educate customers about transaction-management options and technology, and apply product and procedural knowledge to resolve problems. The role also supports branch operations and manages risk by following policies and procedures and using sound judgment. PNC describes itself as an in-office company. The position requires Spanish speaking ability. PNC does not provide employment-visa sponsorship or participate in STEM OPT for this position. Candidates considered for the role are subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

Requirements

Spanish speaking ability is required.
Typically requires an associate degree or equivalent and related experience or product knowledge; a comparable combination of education, job-specific certifications, and experience may be considered in lieu of a degree.
Typically requires 3 or more years of experience.
Demonstrate knowledge, skills, and abilities appropriate to the role.
Meet additional background-check requirements applicable under Consumer Financial Protection Bureau regulations.

Nice To Haves

Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Competencies include banking products, digital awareness, effective communication, managing multiple priorities, matrix management, problem solving, prospecting, retail lending, selling, and understanding customer needs.

Responsibilities

Acquire and deepen the branch customer base through proactive sales and service activities.
Identify opportunities to improve customers’ financial well-being and position appropriate PNC solutions.
Collaborate with ecosystem partners and community Centers of Influence to acquire, expand, and retain customer relationships.
Drive proactive sales conversations through outbound calling, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
Deliver a full PNC conversation with every client interaction to identify appropriate solutions.
Build customer loyalty and share of wallet through a differentiated customer experience and lobby engagement.
Educate customers about options for managing financial transactions using technology, tools, and resources.
Apply product and procedural knowledge to identify, mitigate, and resolve customer problems.
Manage risk by adhering to policies and procedures, exercising sound judgment, and demonstrating heightened scrutiny to avoid loss.
Participate in branch daily operations and ensure they are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, with a Health Savings Account feature, subject to eligibility.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match, pension, and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select programs that are fully paid.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
Nine occasional absence days each year, unless otherwise required by law, depending on eligibility.
Between 15 and 25 vacation days each year, depending on career level and eligibility.