220 PERSONAL BANKERS - UNIVERSAL BANKER III

Bank of Labor•Shawnee, KS

22h•$22•Onsite

About The Position

Bank of Labor is a leading Labor-focused Financial Institution with a national reach, specializing in serving Labor Unions, businesses, and consumers. With a 100-year legacy, the bank is experiencing significant asset growth and is committed to integrity, resilience, and community. They are seeking a strategic leader to shape the future of the franchise, offering an opportunity to make a meaningful impact in an organization that values expertise, collaboration, and innovation. This role involves performing a variety of duties to ensure smooth operation in the Retail area, including teller and personal banking functions, influencing the professional image of the Bank.

Requirements

Ability to prepare or interpret detailed written materials and/or perform detailed mathematical functions.
Specialized training in basic principles or techniques in specific areas such as customer service, personal computers, teller/personal banking is necessary.
Minimum educational requirement includes a high school degree or equivalent.
Prior sales and customer service experience in a retail banking environment.
At least 1 year teller experience.
At least 3 years Personal Banker Experience is required.
Demonstrated proficiency in interpersonal communications, verbal and written, is mandatory.
A thorough knowledge of the procedures and polices related to the smooth functioning of the teller, personal banking, consumer lending, overdraft protection/safe deposit area.
A working knowledge of the on-line computer system for information retrieval by using a CRT or teller terminal is necessary.
Understanding of compliance with Federal & State laws governing teller, personal banking, and overdraft protection/safe deposit areas.
Attention to detail required.
Previous demonstrated ability to work independently with little direct supervision.
Required registration on the federal Nation-wide Mortgage Licensing System (NMLS) Registry.

Nice To Haves

A college degree is preferred.
Previous background in direct sales and a proven track record in a sales goal/ incentive environment will enhance the performance of this job.

Responsibilities

Performing numerous activities associated with the teller and personal banking functions.
Assisting in the daily operation of the facility as a Substitute Teller.
Maintaining compliance with security policies and procedures of the bank.
Providing service to clients by accepting deposits, verifying cash, and issuing receipts for checking and savings accounts.
Cashing checks by verifying endorsements, obtaining approvals for cash transactions, and referring clients to supervisor, manager, or officer when appropriate.
Performing other teller duties such as accepting loan and utility payments, issuing official checks and money orders, selling gift cards, processing cash advances on credit cards and redeeming savings bonds.
Preparing individual daily settlements of teller cash and proof transactions.
Coordinating and/or performing surprise cash audits with Lead Teller or Branch Management.
Assisting clients and branch personnel by opening and processing various types of accounts as a Substitute Personal Banker.
Consulting with clients regarding specific deposit account needs.
Responding to client inquiries regarding account status, researching problems with accounts, and resolving errors.
Quoting rates, service charges, restrictions, and other relevant information about the accounts.
Preparing paperwork for opening new accounts.
Preparing required documentation to initiate wire transfers to ensure appropriate approvals are obtained, documentation has been forwarded to the Controller, and confirmation the request was executed.
Preparing necessary paperwork required for account maintenance.
Supervising processes to include gathering info for review and performing audits with branch management for the CAP process for the branch.
Reporting to management include new accounts, new products and services, referrals, exceptions for the branch, and other reports as assigned.
Addressing questions, complaints, etc. and determining the best course of action to resolve in the absence of management.
Accepting all types of loan applications, communicating loan decisions, and closing all consumer loan products, including 1st mortgage loans.
Providing account verification on information received from various sources when properly authorized by client.
Capitalizing on opportunities to cross-sell additional bank services (Trust, Investments, and Loans) and making referrals to appropriate departments.
Maintaining a high degree of accuracy on all documentation, high proving percentage and low difference.
Managing high net-worth client relationships to ensure optimum satisfaction with the bank.
Making proactive calls to identify potential opportunities for growth.
Conducting in-person business development calls on both existing and prospective clients.
Participating in local civic activities and organizations.
Performing other duties as assigned or deemed necessary by Management to ensure a continuous workflow of daily operations.