220 PERSONAL BANKERS - UNIVERSAL BANKER III

Bank of Labor•Shawnee, KS

10d•Onsite

About The Position

Under direct supervision and in accordance with established policies and procedures, the successful candidate performs a variety of duties, ensuring smooth operation in the Retail area. These responsibilities include performing numerous activities associated with the teller and personal banking functions. The employee’s work influences the professional image of the Bank within the community it serves.

Requirements

Minimum educational requirement includes a high school degree or equivalent with prior sales and customer service experience in a retail banking environment.
At least 1 year teller and 3 years Personal Banker Experience is required.
Demonstrated proficiency in interpersonal communications, verbal and written, is mandatory.
A thorough knowledge of the procedures and polices related to the smooth functioning of the teller, personal banking, consumer lending, overdraft protection/safe deposit area and a working knowledge of the on-line computer system for information retrieval by using a CRT or teller terminal is necessary.
Employee should have an understanding of compliance with Federal & State laws governing teller, personal banking, and overdraft protection/safe deposit areas.
Attention to detail required.
Previous demonstrated ability to work independently with little direct supervision.
Required registration on the federal Nation-wide Mortgage Licensing System (NMLS) Registry.

Nice To Haves

a college degree is preferred.
Previous background in direct sales and a proven track record in a sales goal/ incentive environment will enhance the performance of this job.
Thorough and demonstrated knowledge of bank products, services, policies, and guidelines.
In the absence of management in the branch, will be accountable to address questions, complaints, etc. and determine the best course of action to resolve.

Responsibilities

Assists in the daily operation of the facility.
Maintains compliance with security policies and procedures of the bank.
Provides service to clients by accepting deposits, verifying cash, and issuing receipts for checking and savings accounts.
Cashes checks by verifying endorsements, obtaining approvals for cash transactions, and referring clients to supervisor, manager, or officer when appropriate.
Performs other teller duties such as accepting loan and utility payments, issuing official checks and money orders, selling gift cards, processing cash advances on credit cards and redeeming savings bonds.
Prepares individual daily settlements of teller cash and proof transactions.
Coordinates and/or performs surprise cash audits with Lead Teller or Branch Management.
Assists clients and branch personnel, by opening and processing various types of accounts.
Consults with clients regarding specific deposit account needs.
Responds to client inquiries regarding account status, research problems with accounts, and resolves errors whenever needed.
Quotes rates, service charges, restrictions, and other relevant information about the accounts.
Prepares paperwork for opening new accounts.
Prepares required documentation to initiate wire transfers to ensure appropriate approvals are obtained, documentation has been forwarded to the Controller, and finally confirmation the request was executed.
Prepares necessary paperwork required for account maintenance.
Supervise processes to include gathering info for review and perform audits with branch management for the CAP process for the branch.
Reports to management include new accounts, new products and services, referrals, exceptions for the branch, and other reports as assigned.
Will accept all types of loan applications, communicate loan decisions, and close all consumer loan products, including 1st mortgage loans.
Provides account verification on information received from various sources when properly authorized by client.
Capitalizes on opportunities to cross-sell additional bank services (Trust, Investments, and Loans) and makes referrals to appropriate departments.
Maintains a high degree of accuracy on all documentation, high proving percentage and low difference.
Manage high net-worth client relationships to ensure optimum satisfaction with the bank.
Make proactive calls to identify potential opportunities for growth.
In-person business development calls on both existing and prospective clients.
Willingness to participate in local civic activities and organizations.
Other duties as assigned or deemed necessary by Management to ensure a continuous workflow of daily operations.