Personal Banker SAFE Act, Los Gatos Branch

Citi • Los Gatos, CA

12d • $61,280 - $85,520

About The Position

The Personal Banker SAFE Act is an entry-level position responsible for assisting with sales, product, and service activities in coordination with the customer service team. The role focuses on fostering customer relationships, building loyalty, and increasing sales to individual consumer clients. The position also supports small business banking by handling business credit requests under $250,000, developing referral opportunities, and implementing sales strategies for small business clients.

The role delivers customer service through inbound and outbound calls, identifies customer needs, recommends relevant products and services, and promotes service and digital banking channels. It also provides coaching and guidance to tellers and other branch staff. The position requires compliance with Citi policies and applicable laws and regulations, sound risk assessment, and escalation and reporting of control issues as appropriate. Other job-related duties may be assigned.

Requirements

• 0–2 years of relevant experience.
• NMLS registration and SAFE Act compliance.
• Clear and concise written and verbal communication skills.
• Bachelor's degree, university degree, or equivalent experience.

Nice To Haves

• Previous banking, retail, or sales experience.
• Knowledge of Smart Banking tools and technologies.

Responsibilities

• Work with business credit requests under $250,000, recognize and refer larger lending opportunities, and cross-sell treasury and related small business products.
• Build referral business opportunities through Centers of Influence (COIs) and the Member Get Member (MGM) Program.
• Assist in strategies to grow the small business client base and implement appropriate sales plans to target Book of Business customers.
• Deliver client services through outbound and inbound calls to acquire new relationships and deepen existing ones by cross-selling relevant products and services while delivering a remarkable client experience.
• Provide tellers and other branch staff with coaching and guidance on products and special programs, identifying client needs, and making appropriate referrals.
• Recognize clients' transaction needs, educate them about service and digital channels, leverage available technology and marketing tools to uncover opportunities, and present product offers and financial solutions.
• Understand and comply with Citibank policies, standards, and procedures.
• Assess risk in business decisions, safeguard the firm's reputation and assets, drive compliance with applicable laws and regulations, apply sound ethical judgment, and transparently escalate, manage, and report control issues.

Benefits

• Medical coverage.
• Dental coverage.
• Vision coverage.
• 401(k).
• Life, accident, and disability insurance.
• Wellness programs.
• Paid time off, including planned vacation, unplanned sick leave, and paid holidays.
• Eligible employees may receive discretionary and formulaic incentive and retention awards.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level