Personal Banker - Regional

Valley Bank•River Vale, NJ

5d•Hybrid

About The Position

The Personal Banker - Regional role is responsible for providing exceptional customer service in accordance with Valley's mission statement. This position requires the ability to engage customers with friendly and professional service, possess knowledge of all Bank products and services, and educate customers on these offerings while cross-selling various products and services. The role involves presenting a confident and professional demeanor to establish trust and analyze customer needs to recommend appropriate products and services. Additionally, the Personal Banker - Regional may be required to travel to various branch locations to provide coverage, ensuring high levels of customer service across the branch network. This involves meeting with customers to analyze financial needs, maximize sales opportunities, open new accounts (checking, savings, certificates of deposit, IRAs), discuss and sell loan products, and promote and demonstrate online and mobile banking capabilities. The role also includes meeting customer expectations, achieving service quality standards, participating in the sales referral process, and assisting management in coaching and mentoring branch staff. Performing all necessary transactions, utilizing technology such as Teller Scanning Equipment, Cash Recycling and Cash Dispensing machines, and supporting customers with Coin Machines are key functions. The Personal Banker - Regional will also act as Vault Teller, ensuring branch cash adequacy, ordering and shipping currency/coin, and controlling/distributing cash to Tellers within prescribed limits. Reporting significant matters, issues, and unusual customer activity to the Manager, and maintaining personal knowledge of compliance and regulatory requirements, as well as the Bank's Code of Conduct and policies, are also essential.

Requirements

Excellent verbal and written communication skills.
Ability to write correspondence and appropriately and accurately demonstrate products and services to customers.
Excellent interpersonal and customer service skills, attentiveness, information retention, tact and diplomacy in dealing with both customers and employees.
Strong analytical, problem solving, and decision-making skills to effectively uncover and resolve complex customer issues.
Ability to adapt to different staff and customers daily due to continuously varying branches, while performing the same functions and providing the same level of service.
Ability to make sound decisions which include on-the-spot decisions regarding customer transactions; weighing customer satisfaction issues with the Bank exposure to loss or fraud and the ability to think through and rationalize decisions.
Ability to interpret a variety of instructions furnished in written, oral, diagram or scheduled form.
Deep understanding of Retail Banking and strong Customer Service Skills with the ability to engage customers in conversation regarding products and services.
Detail oriented, strong organizational skills, and high degree of accuracy.
Ability to handle multiple projects simultaneously.
Proficient computer skills.
High School Diploma or GED.
1 year of business services experience in branch banking and knowledge of branch operations or successful completion of a Valley Retail training program.

Nice To Haves

Associates or Bachelor's degree with concentration in accounting, business, finance, economics or a related field is preferred.
FIS/IBS (Integrated Banking Solutions) preferred.

Responsibilities

Providing exceptional customer service in accordance with Valley's mission statement.
Engaging customers with friendly and professional service.
Educating customers on all Bank products and services and cross-selling various products and services.
Presenting a confident and professional demeanor to establish trust and gain knowledge from the customer.
Analyzing customer needs and recommending appropriate products and services.
Traveling to various branch locations to provide coverage as directed by the District Operations Manager.
Meeting with customers to analyze financial needs and maximize sales opportunities.
Opening new accounts (checking, savings, certificate of deposit and IRAs).
Discussing and selling loan products to existing and prospective customers.
Promoting and demonstrating knowledge of on-line banking and mobile banking abilities to customers.
Meeting customer expectations and achieving service quality standards.
Participating in and overseeing the sales referral process.
Assisting management in coaching and mentoring branch staff members.
Performing all transactions required by a customer and using appropriate technology to provide services effectively and efficiently.
Maintaining and balancing a cash box.
Utilizing technology such as Teller Scanning Equipment, Cash Recycling and Cash Dispensing machines.
Supporting customers in the use of Coin Machines.
Acting as Vault Teller ensuring adequacy of Branch cash for daily transactions.
Assisting branch staff in ordering and shipping currency - coin.
Controlling and distributing cash to Tellers in prescribed limits.
Reporting all significant matters, issues and unusual customer activity to Manager.
Maintaining personal knowledge of compliance and regulatory requirements.
Maintaining knowledge and compliance with the Bank's Code of Conduct and all policies and procedures.