Personal Banker II
About The Position
The Personal Banker II position listens to and understands the needs of both new and existing customers, recommending NBC’s financial products and services that best meet those needs. The Personal Banker II is responsible for opening business accounts while also engaging in consumer lending, including HELOCs. This role requires strong sales and communication skills, including identifying prospects, engaging targeted customers, clarifying financial goals, resolving issues, and confidently closing sales. Personal Bankers at NBC are active members of the communities we serve and collaborate across all areas of the bank, including the teller line. This position supports the bank’s growth by meeting sales goals, building new relationships, and deepening existing ones while demonstrating genuine care for each customer’s financial wellbeing. Most responsibilities involve developing business inside and outside the branch, partnering with commercial lending and treasury management teams, and expanding financial expertise. The Personal Banker II also ensures full compliance with all bank policies, procedures, and applicable state and federal regulations.
Requirements
- High school diploma or equivalent required
- At least two years of retail sales experience or comparable financial services experience
- Proven career growth demonstrating initiative, professionalism, and sales success
- Willingness to complete additional training as needed, including in‑house programs, seminars, or relevant coursework
- Strong interpersonal skills with the ability to make a positive first impression, connect with customers, and maintain a friendly, courteous demeanor
- Availability to work retail hours, including mornings, evenings, and weekends
- Ability to initiate sales conversations and remain resilient when facing rejection
- Strong time‑management, organizational, written, and verbal communication skills
- Reliable transportation
- NMLS certification required to service HELOCs; candidates without prior licensing must meet all licensing requirements (including background check and fingerprinting)
Nice To Haves
- Post‑secondary education preferred
- Prior Teller I experience preferred
Responsibilities
- Opening business accounts
- Engaging in consumer lending, including HELOCs
- Identifying prospects
- Engaging targeted customers
- Clarifying financial goals
- Resolving issues
- Closing sales
- Meeting sales goals
- Building new relationships
- Deepening existing relationships
- Developing business inside and outside the branch
- Partnering with commercial lending and treasury management teams
- Expanding financial expertise
- Ensuring full compliance with all bank policies, procedures, and applicable state and federal regulations
Benefits
- health, dental, and vision plan for you, your spouse, and eligible children
- Health Savings Account (HSA) contribution (including employer contributions)
- flexible spending accounts
- 401(k) plan with a generous match
- paid time off program
- paid holidays & floating holidays
- volunteer time off program
- employer paid life insurance
- voluntary life plans
- short-term disability insurance
- long-term disability insurance
- health and wellness incentive
- employee assistance program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
