Personal Banker II
About The Position
We have an exciting opportunity for a Personal Banker II at the Weslaco East Banking Center. Whether you are continuing your banking career or ready to take the next step in customer service and relationship banking, this role offers the chance to build meaningful customer connections, strengthen your banking knowledge, and be part of a team that supports one another. At Rio Bank, we believe great service starts with a strong team. Our employees support one another, take pride in their work, and genuinely care about the customers they serve. You will work in an environment where people are approachable, teamwork comes naturally, and your contributions are valued. Whether you are helping a customer open an account, answering questions, or supporting the banking center during a busy day, you will have the guidance and support you need to succeed. As a Personal Banker II, you will be a trusted resource for customers as they manage everyday banking needs and make important financial decisions. You will help customers open and maintain accounts, complete transactions, understand available banking solutions, and feel confident in their relationship with Rio Bank. This role is a great opportunity to build on your banking experience, strengthen your customer service and relationship-building skills, and grow within a community-focused organization that values accuracy, teamwork, and personal service.
Requirements
- High school diploma or GED
- One (1) or more years of customer service, sales, or banking experience, preferably in a financial institution
- One (1) or more years of cash handling experience, preferably in a financial institution
- Strong communication, interpersonal, and customer service skills
- Strong attention to detail, problem-solving skills, and organizational abilities
- Ability to work effectively in a team environment and manage multiple priorities
- Ability to make sound decisions under pressure while maintaining professionalism
Nice To Haves
- Some college coursework or additional banking-related training
- Knowledge of banking rules, regulations, products, and services
- Bilingual abilities to support a diverse customer base
Responsibilities
- Build relationships with customers by identifying financial needs and recommending appropriate banking products and services
- Open and maintain consumer and business deposit accounts, including checking, savings, certificates of deposit, and related account services
- Accurately process retail and commercial transactions, including deposits, withdrawals, transfers, payments, and check cashing
- Educate customers on digital banking tools, account features, and available services to support and enhance customer experience
- Maintain accurate documentation and follow applicable banking regulations, security procedures, and internal policies
- Resolve routine customer questions and concerns professionally, escalating matters when appropriate
- Partner with team members and other departments to support branch goals and provide consistent service
- Maintain reliability, punctuality, and professionalism in daily responsibilities
Benefits
- Paid time off and paid holidays
- Medical, dental, and vision insurance
- 401(k) plan with company match
- Ongoing training and opportunities to grow your career
- A supportive, team-oriented work environment
- Opportunities to give back through community involvement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
