Part-time Personal Banker II

LEGENDS BANK•Clarksville, TN

13d•Onsite

About The Position

Responsible for efficiently processing a variety of customer transactions while providing the highest level of customer service. Helps build solid customer relationships by identifying bank products and services beneficial to the customer. This role involves increased responsibilities compared to a Personal Banker I, including handling branch ATM operations, initiating wire transfers, responding to customer inquiries, performing account maintenance, and operating the vault. The Personal Banker II is expected to contribute to branch goals by promoting and cross-selling bank products and services.

Requirements

High school diploma or equivalent.
Minimum of one year Teller/Personal Banker experience required.
Demonstrate proficiency of Personal Banker I skills.
Ability to balance Vault and ATM.
Ability to order customer checks.
Ability to perform wire transfers and account/debit card maintenance.
Sufficient consumer account opening, product knowledge, and referral history.
Ability to operate a cash dispenser and/or Integrated Teller Machine (ITM).
Completion of Teller Certification.
Strong multi-tasking skills and great attention to detail.
Basic math, problem solving, ten key and computer skills.
Security conscious with excellent organizational skills.
Enthusiastic personality.
Communicates effectively with customers and inspires confidence – skilled enough to take care of customer assets and needs.
Must enjoy working with the public and be able to handle large sums of money comfortably.
Proficient computer skills.
A team player working well with others and flexible in working hours; must have the ability to work a Saturday rotating schedule as assigned and extended hours from time to time.
Proactive and self-directed with the ability to prioritize.
Must report to work promptly and regularly according to work schedule.
Must be professional and calm under pressure.

Nice To Haves

One year banking/customer service experience preferred for Personal Banker I.
Personal Banker Certification.

Responsibilities

Efficiently process a variety of customer transactions while providing the highest level of customer service.
Build solid customer relationships by identifying bank products and services beneficial to the customer.
Handle branch ATM operations, including opening/closing, recording and processing deposits, loading cash dispensers, balancing the ATM, and ensuring its security.
Initiate and execute customer wire transfers of funds following appropriate bank policy and procedure.
Respond to customer inquiries and requests.
Inform and advise customers of status or enhancements to current account productivity and suggest resolution on account disputes and other account activity.
Provide appropriate online and account/debit card maintenance, including stop payments, address changes, closing accounts, and HAS contribution forms.
Order customer checks as necessary.
Assist other bank personnel in resolving customer issues.
Operate and balance the vault following appropriate controls, according to bank policy and procedure.
Operate a Cash Dispenser, Integrated Teller Machine (ITM), or other bank technology as appropriate for the position.
Attend and participate in training courses/certifications to advance job/customer service and products knowledge.
Help achieve branch referral/deposit/loan goals by promoting/cross-selling other bank products and services as appropriate to customer needs.
Process customer transactions into bank teller system to record transactions, and issue computer-generated receipts.
Balance currency, coin, and checks in cash drawer throughout the day ensuring totals match with data displayed on teller system.
Follow branch security in accordance with bank policy to protect the bank against criminal and fraudulent operations and unnecessary risk or exposure.
Daily remove, record, and process deposits from night depository adhering to bank policy and procedure.
Assist customers with safe deposit box assistance and verification.
Accept and process loan and utility payments.
Build customer loyalty by developing relationships, making customer care calls, and offering exceptional customer service.