Personal Banker II

Tri Counties Bank•Nevada City, CA

About The Position

As a Personal Banker II your primary mission is to build banking relationships with members of our community based on purpose, value, and trust. You devote the time necessary to truly understand your customers’ current financial state and anticipate their future needs. With this mindset and approach, you demonstrate interest and care for their financial well-being, setting the stage to uncover opportunities to assist them with financial products and solutions suited to their circumstances. Through partnership with other Tri Counties Bank professionals, you help create the full banking experience that distinguishes us in our communities.

Requirements

High school diploma or GED required.
Effective verbal and written communication skills.
Ability to utilize personal computers and Windows based programs.
Able to successfully complete Bank product and sales training courses and appropriate certifications.
Able to be registered as a mortgage loan originator (MLO) in the Nationwide Mortgage License System and Registry (NMLS).

Nice To Haves

Previous sales and cash handling experience, preferred.

Responsibilities

Conduct an average of approximately 12 or more customer conversations daily.
Present to customers the features and benefits of: Consumer Checking Accounts, Consumer Savings Accounts, Certificates Of Deposit, Online Banking, Bill Pay, Mobile Banking, Debit Cards, Overdraft Privilege Coverage.
Continuously update a customer relationship management database with records of all customer interactions, whether in person, by telephone, or other modes of communication.
Maintain collaborative relationships with other Tri Counties Bank financial services professionals providing specialized services in: Home mortgage lending, Investment Advisory, Commercial Lending, Business Corporate & Purchasing Cards, Treasury Management, Merchant Card Services, Direct Banking.
Begin with a personal welcome to everyone who calls or comes into a branch.
Show the customer they are valued.
Use every customer interaction as an opportunity to have quality conversations and individually understand the financial needs and goals of our customers.
Share your knowledge about Tri Counties Bank services, products, and partners to help your customers’ save money, make more money or make their banking more convenient.
Employ appropriate solutions for your customers.
Follow through and honor commitments to ensure their financial needs and goals are fulfilled.
Maintain accurate sales records and regularly reviews sales results with Branch Manager and prepares an action plan taking appropriate steps to meet/exceed sales objectives.
Ensure that all customer transactions, ranging from check cashing to cash depositing to loan payments to counting currency and coin, are handled accurately and timely according to guidelines.
Maintain a current understanding of Bank policies and procedures.
Maintain a current understanding of and ensure compliance with regulations that include but are not limited to: Bank Secrecy Act, USA PATRIOT Act, suspicious activity reporting, Reg B/fair Lending, Reg Z/Trust in Lending, Reg DD/Trush in Savings, Expedited Funds Availability Act, Gramm-Leach-Bliley Act, Community Reinvestment Act and the SAFE Act.
Assist in training branch team members, on product knowledge and skill development when necessary.
Assist other team members in non-primary assigned duties whenever necessary and perform other work-related duties as assigned.