Personal Banker I

Arizona Financial Credit Union•Phoenix, AZ

6d•Hybrid

About The Position

The position is responsible for all Teller and Senior Teller accountability, including assisting on the teller line and greeting members in the lobby. The role involves opening new accounts with an emphasis on activating services that benefit the member's financial success, processing specialty account opening requests like trust accounts, and maintaining in-depth knowledge of all non-equity loan options. The Personal Banker I is also responsible for processing and funding loan applications, establishing and maintaining positive consumer member relationships, and expediting the resolution of member problems and complaints. A key aspect of the role is educating members on money management behaviors such as managing credit and budgeting to help reduce financial stress and achieve financial goals. Additionally, the position provides notary services, completes assigned audits, and continuously improves through feedback application. The role requires achieving individual sales goals and contributing to branch success by actively listening to member concerns, addressing needs, and emphasizing product features that solve problems or meet future needs. This includes having effective conversations about additional loan protection products, developing interpersonal skills to build rapport quickly with a wide variety of people, and displaying confidence while communicating with members. Consultative sales techniques are used to proactively offer products and services that are in the member's best interest, including consultative analysis of credit profiles and account history. The role also involves completing service calls and outbound call efforts, understanding offerings, and providing referrals to business partners. Other job-related duties may be assigned.

Requirements

High School diploma or general education degree (GED) and one (1) year experience in a financial institution, or six (6) months experience with Arizona Financial.
Must register as an MLO.
Knowledge of PC software applications in Windows and Word.
Ability to type 45 words per minute.
Ability to read, write, speak, and use proper grammar in English.
Ability to read interpret and analyze written instructions, correspondence, and procedure manuals.
Ability to write simple business correspondence.
Ability to communicate verbally both in person and on the telephone.
Ability to speak effectively to members regarding sensitive inquiries or complaints.
Ability to speak effectively presenting information to groups of members.
Ability to apply commonsense understanding when dealing with problems involving variables in standardized situations.
Ability to calculate rates, ratios, and percentages.
Must register as an MLO.
In compliance with the federal Secure and Fair Enforcement for Mortgage Licensing (S.A.F.E.) Act of 2008, Arizona Financial employees acting as Mortgage Loan Originators (MLO) must be registered with the Nationwide Mortgage Licensing System and Registry (NMLS or Registry) and obtain a unique identifier (NMLS Number).
MLOs routinely handle confidential member information and have strict requirements for maintaining the confidentiality and non-disclosure of that information.

Nice To Haves

None.

Responsibilities

Opens new accounts with an emphasis on activating services that are in the member’s best interest/help them achieve their financial success.
Processes specialty account opening requests, such as trust accounts.
Maintains in-depth knowledge of all non-equity loan options, including but not limited to personal, shares secured, auto, boat and recreational vehicles.
Processes and funds loan applications.
Establishes, develops, and maintains positive consumer member relationships.
Expedites the resolution of member problems and complaints to maximize satisfaction.
Educates members on money management behaviors (managing credit, budgeting, etc.) and practices to help reduce their financial stress and to assist them in reaching their financial goals.
Provides notary services.
Completes audits as assigned.
Improves continuously through applying feedback.
Achieves individual sales goals and contribute to the success of the branch.
Clearly listens to the concerns of a member and be able to address their needs, emphasizing the features of products that help solve a member’s concern, problem, or future need.
Have effective conversations with members about additional loan protection products.
Develops and maintains interpersonal skills to work with a wide variety of people each while building relationships. Must be able to demonstrate the ability to connect and build rapport quickly.
Displays confidence and strong self-assuredness to ensure success while communicating with members.
Use consultative sales techniques to proactively offer products and services that are in the member's best interest to help them achieve financial success. This includes consultative analysis of credit profiles, account history etc. and making recommendations regarding account and lending services.
Completes service calls and/or other outbound call efforts.
Understands the offerings and provide referrals to business partners, including Elavon, Arizona Group, and Member’s Auto Center.
Performs other job-related duties as assigned.