Personal Banker I

Glacier Bancorp, Inc.•Coeur d'Alene, ID

3h•Onsite

About The Position

Mountain West Bank is seeking a Personal Banker for our Ironwood branch in beautiful Coeur d'Alene, Idaho. As a Personal Banker, you will support Mountain West Bank’s mission to deliver exceptional customer experiences. This position will be responsible for the professional selling of multiple services and accounts to each customer and prospective customer. Is familiar with and promotes the use of all Bank accounts and services seeking the full retail banking relationship of each customer. May act as a Teller as determined by the needs of the branch. This position is designed for individuals who embody a customer-first mindset with genuine enthusiasm. We are seeking applicants who demonstrate clear communication, provide top-notch customer service skills and have impeccable manners. Regular and predictable attendance is an essential function of this job. This position reports to the Branch Manager. Career growth includes roles such as Customer Service Manager, Branch Manager and many more! This is a full-time, hourly position. Candidates must be availability Monday through Friday, between the hours of 8:00 am to 6:00 pm for a total of 37 hours a week. Rate of pay depends on experience.

Requirements

High school diploma or equivalent.
Excellent customer service skills.
Excellent communication and interpersonal skills.
Basic knowledge of Microsoft Word and Excel. Proficient keyboarding skills.
Excellent organizational skills.
Must be capable of regular, reliable and timely attendance.
Must be capable of climbing / descending stairs in an emergency situation.

Nice To Haves

Prior sales experience.
Prior banking experience.
Previous customer service experience.
Knowledge of Jack Henry platform.
Previous experience as a Teller.
Previous knowledge and use of MWB products and services.
Personal Bankers (PB) must be client/customer focused, hold information in the strictest of confidence. The PB must have a technical capacity to navigate our systems smoothly, be thorough and communicate profiently.

Responsibilities

Responsible for knowing the features and benefits of all retail banking products and services.
May require travel.
Responsible for opening new accounts and complying with MWB and GBCI policies and procedures when doing so.
Proficient with the bank’s High-Performance Growth (HPG) program and actively participates in all aspects of the program including, but not limited to: Tell-A-Friend, Big Days, HPG displays, 2-2-2 follow-up, cross-serve panel.
Answer customer inquiries regarding interest rates, service charges and account histories while complying with disclosure requirements, regulations, and consumer privacy policies.
Follows up with temporary signature cards within the appropriate time frames and complies with all procedures.
Accurately closes accounts only after trying to retain the customer.
Cross-sells bank products and services.
Refers customers to the proper department for issues that cannot be resolved and refers customers to other departments for other products and services.
Perform Teller duties as needed.
Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.