Personal Banker I

First Community Bank•Bluefield, WV

About The Position

The Personal Banker I provides customers with accurate information about the Bank’s products and services, handles inquiries, and resolves complaints. The role supports a positive customer experience and contributes to the Bank’s goals while protecting the Bank’s image and customers’ confidential information. Responsibilities include opening and servicing accounts, recommending banking products, making qualified referrals, supporting consumer loan applications, and performing teller duties. Depending on the market, the role may also include cash vault responsibilities. Employees are expected to support First Community Bank’s mission, vision, and values, follow its Standards of Conduct, and complete assigned training within expected timeframes. The position pays $16.14–$21.83 per hour. Placement within the range depends on experience, education, and other qualifications.

Requirements

High school diploma or equivalent.
One to five years of banking experience.
Effective listening skills, including listening without interruption, understanding others, and offering solutions or contributions based on what they say.
Patience and willingness to help others solve problems while maintaining a positive attitude.
Proven record of outstanding customer service.
Demonstrated proficiency with banking platforms and common office software and systems.
Strong verbal and written communication skills.
Excellent negotiation skills and ability to influence people.
Strong attention to detail.
Ability to lift up to 25 pounds occasionally and stand for extended periods.
Ability to sit in front of a computer for extended periods.
Ability to travel as needed.

Responsibilities

Build cordial customer relationships, promptly respond to inquiries, and resolve customer problems.
Inform customers about banking products and suggest products suited to their needs.
Provide account information, including balances, account status, and check or payment clearing history.
Follow Bank policies, procedures, and regulatory guidelines, and safeguard confidential customer information.
Improve customers’ banking experience by promptly addressing banking challenges.
Conduct checking sales presentations, recommend appropriate accounts, and ask for customers’ business.
Introduce customers to the Tell-A-Friend program and distribute coupons with an explanation during customer transactions.
Explain in-person and digital banking options and help customers choose their preferred channels.
Promote and use the Bank’s customer convenience channels to support retail and business clients.
Open new accounts and service existing accounts according to operational procedures, ensuring required documentation is received and archived.
Minimize deposit exceptions and resolve identified documentation exceptions promptly.
Make qualified referrals to Wealth, Mortgage, Commercial, and Treasury Services banking partners.
Perform branch operational duties as assigned by the Branch Manager and in accordance with operational procedures.
Participate in Bank marketing and awareness campaigns to create and grow the customer base.
Consult customers about consumer loan options and terms; process applications accurately; discuss debt ratios and consumer reports; and obtain required documentation for non-real-estate consumer loans to support lien perfection.
Promptly resolve outstanding items when a lien is not perfected on time.
Serve as a teller by maintaining a cash drawer and accurately and courteously accepting deposits, cashing checks, processing cash advances and loan payments, and completing other teller transactions in accordance with applicable procedures.
Complete assigned training within expected timeframes.
In some markets, complete end-of-day vault balancing and records, prepare currency and coin shipments and orders, enter teller outages into OWL and reconcile them with the general ledger, and review and annotate the Synergy teller over/short report to ensure outages are cleared or corrected.
Support First Community Bank’s mission, vision, and values, comply with the Company Standards of Conduct, and perform the duties described in the job description.