Personal Banker I (Full Time) - Wylie

Prosperity Bank•Sachse, TX

1d•Onsite

About The Position

Responsible for performing a broad variety of financial services such as opening and closing accounts, renewing time deposit accounts, and assisting clients with account inquiries, maintenance, and problem resolution. Also (in collaboration with the Teller Supervisor) responsible for developing, training, and motivating lobby associates so they can assist customers and effectively cross sell bank products and services. Has extensive knowledge of all deposit and loan products and services. Identifies sales and referral opportunities and strives to meet related goals.

Requirements

High school graduate or equivalent.
Good understanding of financial services and products provided.
Zero up to 3 years of New Account experience.
Complete Personal Banker Mentor Program or Personal Banker Learning Plan.
Complete Teller Learning Plan, if applicable.
Understanding the Caller Identification Process and Secure code – training offered by Training Department.
BPM Training, I, II, III and IV.
Understanding when to use DocuSign – Training.
DocuSign forms and templates.
Open Consumer Checking and Savings Accounts.
Open Commercial Checking and Saving Accounts.
Issue Debit Cards.
Complete requested customer file maintenance.
Clear DDA exceptions – clear timely.
Input debit card disputes.
Offer bank products to customers – cross sell.
Credit Cards.
Check orders – Harland check order training.
Wire transfers domestic – introduction to wires and domestic wire training.
Denial exceptions – clear timely.
Missing signature cards – clear timely.
Identify fraud situations – Risk Management I, II and III.
Assist on teller line, if applicable.
Close accounts.
Service charge waivers – needing approval – weekly report.
Additional duties as assigned by Banking Center Manager.
Online banking.
Excellent communication and public relations skills.
Professional appearance and attitude.
Ability to operate related computer applications and business equipment including 10-key and telephone.
Solid math and bookkeeping abilities.
Reasoning Ability: Ability to apply common sense understanding to carry out detailed but uninvolved instructions and to deal with problems involving a few variables.
Mathematics Ability: Ability to perform basic math skills, use decimals to compute ratios, percentages, and to draw and interpret graphs.
Language Ability: Ability to use passive vocabulary of 5,000-6,000 words; read at a slow rate. And define unfamiliar words in dictionaries for meaning, spelling, and pronunciation. Ability to write complex sentences, using proper punctuation, and using adjectives and adverbs. Ability to communicate in complex sentences, using normal word order with present and past tenses and good vocabulary.

Nice To Haves

Personal Banker Mentor Program or Personal Banker Learning Plan.
Teller Learning Plan, if applicable.
BPM Training, I, II, III and IV.
Risk Management I, II and III.

Responsibilities

Performing financial service functions, including opening, closing, and maintaining various types of accounts (checking, savings, time deposit, individual retirement accounts), working with safe deposit boxes, savings bonds, credit cards, and basic consumer loans.
Explaining Bank products and services to clients and assisting them with their financial needs.
Answering client questions and resolving problems by listening, collecting data, and securing answers.
Profiling clients to identify sales opportunities and using lead lists and other strategies to generate additional business.
Establishing and maintaining effective, professional business relations with clients.
Resolving client requests and questions promptly, courteously, and professionally.
Processing new client accounts and changes to existing accounts.
Maintaining the privacy of customer account information.
Maintaining and projecting the Bank’s professional reputation.
Establishing and maintaining effective coordination and working relationships with area personnel and management.
Assisting area personnel as required.
Keeping the Banking Center Manager informed of area activities and significant problems.
Completing required reports and records accurately and promptly.
Attending meetings and training classes.
Overseeing annual year-end reporting and special projects at the banking center level.
Reviewing new account and data entry for accuracy.
Supporting Treasury Management with new accounts and services for clients.
Ensuring daily logs are completed correctly and organizing logs for easy review.
Actively and professionally selling Bank products and services.
Meeting sales production goals.
Performing related clerical duties as needed.
Ensuring that work areas are clean, secure, and well maintained.