Personal Banker I (Full Time) - Teague

Prosperity Bank • Teague, TX

10h • Onsite

About The Position

Responsible for performing a broad variety of financial services such as opening and closing accounts, renewing time deposit accounts, and assisting clients with account inquiries, maintenance, and problem resolution. Also (in collaboration with the Teller Supervisor) responsible for developing, training, and motivating lobby associates so they can assist customers and effectively cross sell bank products and services. Has extensive knowledge of all deposit and loan products and services. Identifies sales and referral opportunities and strives to meet related goals.

Requirements

• High school graduate or equivalent.
• Good understanding of financial services and products provided.
• Zero up to 3 years of New Account experience.
• Complete Personal Banker Mentor Program or Personal Banker Learning Plan.
• Complete Teller Learning Plan, if applicable.
• Understanding the Caller Identification Process and Secure code – training offered by Training Department.
• BPM Training, I, II, III and IV.
• Understanding when to use DocuSign – Training.
• DocuSign forms and templates.
• Open Consumer Checking and Savings Accounts.
• Open Commercial Checking and Saving Accounts.
• Issue Debit Cards.
• Complete requested customer file maintenance.
• Clear DDA exceptions – clear timely.
• Input debit card disputes.
• Offer bank products to customers – cross sell.
• Credit Cards.
• Check orders – Harland check order training.
• Wire transfers domestic – introduction to wires and domestic wire training.
• Denial exceptions – clear timely.
• Missing signature cards – clear timely.
• Identify fraud situations – Risk Management I, II and III.
• Assist on teller line, if applicable.
• Close accounts.
• Service charge waivers – needing approval – weekly report.
• Additional duties as assigned by Banking Center Manager.
• Excellent communication and public relations skills.
• Professional appearance and attitude.
• Ability to operate related computer applications and business equipment including 10-key and telephone.
• Solid math and bookkeeping abilities.

Responsibilities

• Performing a broad variety of financial services such as opening and closing accounts, renewing time deposit accounts, and assisting clients with account inquiries, maintenance, and problem resolution.
• Developing, training, and motivating lobby associates to assist customers and effectively cross-sell bank products and services.
• Presenting and explaining Bank products and services to clients and assisting in meeting their financial needs including opening, closing and maintaining checking, savings, time deposit, and individual retirement accounts as well as working with safe deposit boxes, savings bonds, credit cards and basic consumer loans.
• Answering questions and solving problems for clients by listening, collecting data, and securing answers.
• Profiling clients to identify sales opportunities.
• Using lead lists and other strategies to develop methods of generating additional business.
• Establishing and maintaining effective, professional business relations with clients.
• Resolving client requests and questions promptly, courteously, and professionally.
• Receiving and processing new client accounts and changes to existing accounts such as name changes, address changes, product changes, and other account maintenance as requested.
• Maintaining privacy of customer account information.
• Maintaining and projecting the Bank’s professional reputation.
• Establishing and maintaining effective coordination and working relationships with area personnel and with management.
• Assisting area personnel as required.
• Keeping Banking Center Manager informed of area activities and significant problems.
• Completing required reports and records accurately and promptly.
• Attending meetings and training classes that may be held on weekdays, evenings, and/or Saturdays.
• Overseeing annual year-end reporting and special projects that pertain at the banking center level, such as key box audit or safe deposit box key audit.
• Reviewing new account and data entry, as needed, to ensure accuracy.
• Supporting Treasury Management with new accounts and services for clients.
• Ensuring daily logs are completed correctly as well as organizing logs at the end of the month for easy review.
• Actively and professionally selling Bank products and services.
• Meeting sales production goals.
• Performing related clerical duties as needed.
• Ensuring that work areas are clean, secure, and well maintained.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED