Personal Banker I
About The Position
The Personal Banker is responsible for providing exceptional customer service by using excellent, in-depth knowledge of company products, understanding the customer’s unperceived needs, and communicating effectively with team members. The Personal Banker provides a complete range of customer service including opening new accounts, explaining available bank products and services, and gathering customer information to process new and existing accounts. This role is also responsible for providing comprehensive electronic banking support to customers, proactively interviewing customers to identify their financial needs, and working accurately and efficiently to complete transactions. The Personal Banker must maintain knowledge of branch policies and procedures, participate in activities for generating new business, and successfully complete IRA and CD transactions, while also handling teller transactions. The role requires delivering clarity to customers through simplicity, guidance, and know-how, and interfacing with customers via telephone or in person. The Personal Banker must be able to support multiple branch locations as needed and adhere to all operational, regulatory, and security requirements, directives, and procedures while minimizing losses. Contributing to the achievement of goals through individual and group efforts and by offering ideas for improving processes and exceeding customer expectations is also a key function.
Requirements
- Bachelor’s degree or equivalent sales & service experience
- Good interpersonal, communication & computer skills
- Basic understanding of financial products and services and the ability to learn more
- Assessing customer needs, providing solid recommendations, and building customer relationships to optimize sales opportunities with new and existing customers
- Effective written and verbal communication skills and computer skills
- Must possess a professional demeanor including business attire, courtesy, tact and conflict management skills
- Ability to apply critical thinking and problem solving skills
- Ability to adapt to changing demands and requirements
- Successful completion of in-house training programs or other approved training programs
- Compliance with BSA regulations as appropriate to the position
Nice To Haves
- Multilingual speaking preferred
Responsibilities
- Provides a complete range of customer service including opening new accounts, explaining available bank products and services, and gathering customer information to process new and existing accounts
- Responsible for providing comprehensive electronic banking support to customers
- Proactively interviews customers to identify all their perceived and unperceived financial needs
- Working accurately and efficiently with strong written and verbal skills to complete transactions within a reasonable period of time
- Maintains knowledge of branch policies and procedures
- Participates in activities for generating new business such as special events
- Successfully completing IRA and CD transactions; handling “teller transactions” as part of working with the customers to satisfy their needs
- Deliver clarity to customers through simplicity, guidance, and know-how
- Interface with customers via telephone or in person
- Must be able to support multiple branch locations as needed
- Adherence to all operational, regulatory and security requirements, directives and procedures while minimizing losses
- Contributing to the achievement of goals through individual and group efforts and by offering ideas for improving processes and exceeding customer expectations
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
