Personal Banker I - Multi-Location - Grove Hill

First US Bank•Grove Hill, AL

2d•Hybrid

About The Position

Provides Personal Banker and/or Teller staffing support within a defined group of First US Bank retail banking centers, which requires the ability to work at multiple locations in the designated region. This position is based in Grove Hill, and will travel as needed to Butler, Gilbertown, Jackson, and Thomasville. Mileage reimbursement is provided in addition to regular compensation. Responsible for providing exceptional service to First US Bank customers while opening new consumer deposit accounts and efficiently handling various types of financial transactions. Performs additional duties as assigned.

Requirements

High school diploma or equivalent required
At least two years of prior financial institution experience required, including processing teller transactions and opening new deposit accounts
Strong mathematical skills; ability to accurately balance transactions
Ability to operate bank software programs and standard office equipment; proficient typing skills
Ability to maintain focus and attention to detail
Effective communication skills, both written and oral
Friendly and courteous demeanor; interpersonal skills necessary to professionally interact with customers and coworkers
Ability to work cooperatively in a team environment
Must have valid driver’s license and reliable transportation; must be able to drive to defined retail banking center locations as needed to support staffing needs.

Nice To Haves

Bachelor’s degree preferred

Responsibilities

Establish a strong banking relationship with individual customers by building rapport and providing high quality personalized service.
Maintain a thorough knowledge of all First US Bank offerings to effectively assist customers in their selection of products, services, and digital solutions that fit their financial needs.
Actively demonstrate digital expertise by using First US Bank’s digital platforms and educating clients about online banking, bill pay, mobile banking app, ATM/ITMs, and online chat features.
Open personal deposit accounts, including checking, savings, money market, and certificate of deposit.
Handle customer inquiries and account maintenance requests.
Assist customers in accessing safe deposit boxes.
Process customer transactions, including deposits, withdrawals, official checks, account transfers, loan payments, check and debit card orders, stop payments, and other types of requests.
Perform daily branch operation tasks, including balancing cash drawer, vault, and ATM/ITMs, processing night deposits, ordering currency and coin shipments, completing currency transaction reports, scanning documentation, and other types of activities.
Adhere to established policies and procedures; Maintain security and confidentiality of customer information; Demonstrate sound judgment within established limits.
Participate in and complete all required compliance training, including BSA/AML, as well as other internal and external training programs.
Participates in training new teammates as needed.
Perform additional duties as assigned.