Personal Banker I

THE FARMERS BANK OF WILLARDS•Salisbury, MD

10h•Onsite

About The Position

The Personal Banker I for The Farmers Bank of Willards serves as the first point of contact for customers at our Bank. This role involves providing exceptional customer service, building and maintaining strong consumer customer relationships, identifying consumer customer needs, recommending appropriate products and assisting with transactions. The ideal candidate will possess strong communication skills and will be proactive and focused on the consumer customer experience.

Requirements

Strong interpersonal and communication skills
Ability to build rapport with customers
Ability to work in a fast-paced environment and handle multiple priorities
Detail-oriented with strong analytical and problem-solving skills
Proficiency in Microsoft Office Suite
Able to maintain confidentiality and adhere to privacy regulations
Professional appearance and positive attitude
Dependability and the ability to work well under pressure
High school diploma or GED required
Computer skills and experience is a must
Banking: 1 year (Required)
Ability to Commute: Salisbury, MD 21801 (Required)

Nice To Haves

1-2 years of customer experience preferred

Responsibilities

Greet customers warmly and determine their banking needs.
Participate in training sessions and stay updated on new products and services.
Process transactions, including deposits, withdrawals, loan payments, currency exchanges and more, accurately and efficiently.
Handle requests for stop payments or place holds on funds as needed and required.
Order checks for customers if necessary.
Address basic customer inquiries regarding products, services and account information.
Perform basic customer maintenance, such as address and phone updates.
Maintain a thorough understanding of banking policies, procedures and compliance regulations.
Handle cash and maintain a balanced cash drawer.
Collaborate with team members to achieve branch goals and objectives.
Engage with consumer customers to understand their financial needs and goals.
Provide expert advice on a range of banking products, including checking, savings, CD and Digital Banking options.
Assist single and joint owner customers in opening and closing accounts as well as handling transactions.
Ensure compliance with banking regulations and internal policies.
Handle customer inquiries and resolve issues promptly and professionally.
Maintain accurate records of customer interactions and transactions.
Collaborate with branch staff to achieve branch targets and enhance customer satisfaction.
Balance and maintain the ATM for the location.
Handle any and all vault responsibilities for the branch.
Handling basic online posting functions, such as account to account transfers, printing online checks, and initiating outgoing wire transfers.