Personal Banker I - Floater

Frost Bank • Austin, TX

10d • Onsite

About The Position

This role is for a Personal Banker I - Floater who will provide coverage in both personal banking and teller services while meeting consumer banking performance standards. The ideal candidate will educate and advise customers on deposits and loans, provide support for service or account maintenance issues, and use good judgment in every situation. This position involves providing teller services, managing cash on hand, preparing daily settlements, and actively practicing loss prevention. The role also requires attending training to stay current with policies, laws, and regulations, developing client relationships, and providing financial guidance. The core values of Integrity, Caring, and Excellence are expected to be applied in all actions to achieve all-win outcomes.

Requirements

• Required Availability: Monday–Friday, 7:30am–6:00pm with Rotating Saturdays, 8:30am–1:30pm
• Exceptional customer service skills
• Proficiency in Microsoft applications
• Excellent written and verbal communication skills

Nice To Haves

• Cash-handling experience
• College hours
• Experience in dealing with fraud, protecting customers’ money, and build trust so clients feel comfortable and safe

Responsibilities

• Providing coverage in both personal banking and teller services while meeting consumer banking performance standards
• Educating and advising customers on deposits, loans and provide support for any service or account maintenance issues
• Using good judgment in every situation, in the moment
• Providing teller services, including deposits, payments, and check cashing in compliance with established bank policies and procedures
• Maintaining proper cash on hand and preparing daily settlement of teller cash and proof transactions
• Managing risk while actively practicing loss prevention
• Attending both teller and personal banking training to stay current with information and remain familiar with applicable policies, laws, regulations, and Bank Secrecy Act policies
• Developing relationships with clients
• Providing advice and guidance and help people along their financial journey
• Taking action using Integrity, Caring, and Excellence to achieve all-win outcomes

Benefits

• Medical, dental, vision, long-term disability, and life insurance
• 401(k) matching
• Generous holiday and paid time off schedule
• Tuition reimbursement
• Extensive health and wellness programs, including our Employee Assistance Program
• Referral bonus program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree