Personal Banker I - Floater

Frost Bank • Arlington, TX

8d • Onsite

About The Position

This position is for a Personal Banker I - Floater who will provide coverage in both personal banking and teller services while meeting consumer banking performance standards. The role involves educating and advising customers on deposits and loans, providing support for service or account maintenance issues, and using good judgment in every situation. The Personal Banker I is the first point of contact for many customers and sets the standard for banking interactions. They are empathetic problem-solvers who believe in trust, integrity, and building relationships with customers across generations. The role requires maintaining proper cash on hand, preparing daily settlement of teller cash and proof transactions, managing risk, and practicing loss prevention. Attending training for both teller and personal banking is necessary to stay current with information and applicable policies, laws, and regulations. The position also involves developing relationships with clients, acting as their point of contact, and providing advice and guidance to help them along their financial journey, always taking action using Integrity, Caring, and Excellence to achieve all-win outcomes.

Requirements

• Required Availability: Monday–Friday, 7:45am–6:15pm with Rotating Saturdays, 8:45am–1:15pm
• Exceptional customer service skills
• Proficiency in Microsoft applications
• Excellent written and verbal communication skills

Nice To Haves

• Cash-handling experience
• College hours
• Experience in dealing with fraud, protecting customers’ money, and build trust so clients feel comfortable and safe

Responsibilities

• Providing coverage in both personal banking and teller services while meeting consumer banking performance standards
• Educate and advise customers on deposits, loans and provide support for any service or account maintenance issues
• Use good judgment in every situation, in the moment
• Provide teller services, including deposits, payments, and check cashing in compliance with established bank policies and procedures
• Maintain proper cash on hand and prepare daily settlement of teller cash and proof transactions
• Manage risk while actively practicing loss prevention
• Attend both teller and personal banking training to stay current with information and remain familiar with applicable policies, laws, regulations, and Bank Secrecy Act policies
• Develop relationships with clients. Desire to be their point of contact – they know your name and you know theirs
• Provide advice and guidance and help people along their financial journey
• Always take action using Integrity, Caring, and Excellence to achieve all-win outcomes

Benefits

• Medical, dental, vision, long-term disability, and life insurance
• 401(k) matching
• Generous holiday and paid time off schedule
• Tuition reimbursement
• Extensive health and wellness programs, including our Employee Assistance Program
• Referral bonus program + more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree