Personal Banker I - Floater

Frost Bank • Hutto, TX

2d • Onsite

About The Position

This role is for a Personal Banker I - Floater who will provide coverage in both personal banking and teller services while meeting consumer banking performance standards. The ideal candidate will educate and advise customers on deposits and loans, provide support for service or account maintenance issues, and use good judgment in every situation. The role involves providing teller services, managing cash on hand, preparing daily settlements, managing risk, and practicing loss prevention. The Personal Banker I will also attend training to stay current with policies and regulations, develop client relationships, and provide advice and guidance on financial journeys, always acting with integrity, caring, and excellence to achieve all-win outcomes.

Requirements

• Required Availability: Monday–Friday, 7:30am–6:15pm with Rotating Saturdays, 8:30am–1:30pm
• Exceptional customer service skills
• Proficiency in Microsoft applications
• Excellent written and verbal communication skills

Nice To Haves

• Cash-handling experience
• College hours
• Experience in dealing with fraud, protecting customers’ money, and build trust so clients feel comfortable and safe

Responsibilities

• Providing coverage in both personal banking and teller services while meeting consumer banking performance standards
• Educate and advise customers on deposits, loans and provide support for any service or account maintenance issues
• Use good judgment in every situation, in the moment
• Provide teller services, including deposits, payments, and check cashing in compliance with established bank policies and procedures
• Maintain proper cash on hand and prepare daily settlement of teller cash and proof transactions
• Manage risk while actively practicing loss prevention
• Attend both teller and personal banking training to stay current with information and remain familiar with applicable policies, laws, regulations, and Bank Secrecy Act policies
• Develop relationships with clients
• Provide advice and guidance and help people along their financial journey
• Take action using Integrity, Caring, and Excellence to achieve all-win outcomes

Benefits

• Medical, dental, vision, long-term disability, and life insurance
• 401(k) matching
• Generous holiday and paid time off schedule
• Tuition reimbursement
• Extensive health and wellness programs, including our Employee Assistance Program
• Referral bonus program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree