Personal Banker/Branch Service Representative

First City Credit Union•West Covina, CA

8d•Onsite

About The Position

The Personal Banker/Branch Service Representative will assume, but not be limited to, the following responsibilities: Responds to members' requests for information on various products and services, answers questions, conducts basic research on members' accounts and/or refers members to appropriate individual for solution. Receives members at assigned teller station, determines nature of member's business, and processes accurate transactions, such as deposits, withdrawals, payments and transfers, in person, by mail, or telephone. Processes Visa cash advances and loan payments, and updates member address information. Opens various credit union accounts, including IRAs, trusts, term certificates, shares and share draft accounts. Interviews loan applicants, counsel's members regarding consumer loan options, prepares documents and loan records, and makes sound recommendations to Loan Officers. Discloses and funds approved loans. In the event a loan is denied, explains reason for loan decision. Determines members' financial needs and provides products and service information to them that meets those needs.

Requirements

High school diploma, GED, or equivalent
Two years of financial institution experience
Excellent written and verbal communication, customer service and sales skills
Personal computer proficiency with Microsoft Word and Excel
Excellent critical thinking skills
Must be available and flexible with schedule

Responsibilities

Respond to members' requests for information on various products and services.
Answer questions and conduct basic research on members' accounts.
Refer members to appropriate individuals for solutions.
Receive members at assigned teller station and determine the nature of their business.
Process accurate transactions, such as deposits, withdrawals, payments, and transfers, in person, by mail, or telephone.
Process Visa cash advances and loan payments.
Update member address information.
Open various credit union accounts, including IRAs, trusts, term certificates, shares, and share draft accounts.
Interview loan applicants and counsel members regarding consumer loan options.
Prepare documents and loan records.
Make sound recommendations to Loan Officers.
Disclose and fund approved loans.
Explain the reason for loan decisions in the event a loan is denied.
Determine members' financial needs and provide products and service information that meets those needs.