Personal Banker Associate II

Fifth Third Bank • K. I. Sawyer, MI

7d • Onsite

About The Position

Selected candidates are intended to become a Retail Personal Banker II after completing a nine-week onboarding and education program, including rotations in Operations and Sales & Service. Candidates complete a certification at the end of the program to demonstrate the skills needed to work within the Retail Personal Banker job family. The Retail Personal Banker II is a sales role focused on sales development and relationship building through the promotion of deposits, loans, fee-based services, and customer retention. The role sells banking products and services to meet the needs of existing and prospective customers, provides specialized customer care, and uses the bank’s consultative sales and service process and approved tools to support referrals.

The position is accountable for managing risk, following policies and procedures, and acting in customers’ and colleagues’ best interests while contributing to a positive customer experience. It works with assigned business partners to provide customers with timely, holistic financial solutions, supports customer and financial-center goals, and helps guide Customer Service Representatives in sales and referrals. The role requires travel within the affiliate for training, travel outside the affiliate for classroom training, and scheduling flexibility. The stated work environment is a normal office environment, with extended viewing of computer screens.

Requirements

• College degree, work experience providing transferable skills, or a combination of education and experience.
• Ability to develop comfort with sales activities to acquire new consumer household and small-business customers and/or cross-sell to established customers.
• Ability to demonstrate understanding of advanced mathematical functions for analyzing credit and financial information.
• Ability to professionally represent Fifth Third Bank in appearance and verbal and written communication.
• Ability to develop working knowledge of Retail policies and procedures and use sound judgment in decision-making.
• S.A.F.E. Act registration through the Nationwide Mortgage Licensing System is required at the time of employment.

Nice To Haves

• Experience in the financial industry is preferred.

Responsibilities

• Use the consultative sales process and Financial Needs Assessment to build customer profiles and identify current and future financial needs.
• Maintain knowledge of Retail consumer and small-business products and services and recommend appropriate solutions.
• Use CAMP and other approved marketing tools to proactively contact customers and schedule periodic financial reviews.
• Focus on cross-selling to existing customers and conduct directed outside sales activities, including onsite presentations, business sales calls, and community financial-literacy events.
• Build working relationships with assigned Mortgage, Small Business, Commercial, and Investment business partners and refer customers when appropriate.
• Meet or exceed customer-experience and individual and team production goals, and support year-over-year revenue growth as measured by Financial Center P&L.
• Guide Customer Service Representatives on the sales and referral process.
• Promote customer satisfaction through friendly, helpful, professional service; answer questions confidently and take ownership of customer issues.
• Protect confidential business information and follow the Bancorp Code of Business Conduct and Ethics and related policies.
• Follow established policies and procedures when opening and servicing Retail products.
• Participate in consumer loan and bankcard processes and manage sourced loans from application through closing.
• Participate in Financial Center or Bank Mart opening and closing processes as directed by the Financial Center Manager.
• Stay current on Retail procedures for mitigating fraud and unnecessary risk or exposure.
• Complete the nine-week onboarding and education program and its concluding certification.
• Travel within the affiliate for training and outside the affiliate for classroom training, with scheduling flexibility as required.

Benefits

• Comprehensive benefits supporting employees’ and families’ physical, financial, emotional, and social well-being.
• Differentiated compensation offerings.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed