Personal Banker Associate II - Byrne Glendale FC

Fifth Third Bank•Glendale, AZ

About The Position

Selected candidates are intended to become a Retail Personal Banker II after completing a nine-week onboarding and education program with rotations in Operations and Sales & Service, followed by a certification demonstrating the skills needed for the Retail Personal Banker job family. The Retail Personal Banker II is a sales role focused on developing sales and customer relationships through promoting deposits, loans, fee-based services, and customer retention. The role sells banking products and services to meet existing and prospective customers’ needs while providing specialized service and care. The position uses a consultative sales and service process, prescribed tools, and staff referrals. It also carries responsibility for identifying, managing, monitoring, and reporting risks while following policies and procedures and supporting positive customer and colleague experiences. The role is based in a normal office environment in Toledo, Ohio, and requires flexibility and travel for training.

Requirements

College degree, work experience providing transferable skills, or a combination of education and experience.
Ability to develop comfort with sales activities to acquire new consumer household and small business customers and cross-sell to established customers.
Ability to demonstrate understanding of advanced math functions used to analyze credit and financial information.
Ability to professionally represent Fifth Third Bank through appearance and verbal and written communication.
Ability to develop working knowledge of Retail policies and procedures and use sound judgment in decision-making.
S.A.F.E. Act registration through the Nationwide Mortgage Licensing System is required at the time of employment.

Nice To Haves

Experience in the financial industry.

Responsibilities

Use the consultative sales process and Financial Needs Assessment to develop customer profiles and identify current and future financial needs.
Maintain knowledge of Retail consumer and small business products and services and recommend appropriate solutions.
Use CAMP and other approved marketing tools to contact customers and schedule periodic financial reviews.
Cross-sell to existing customers and participate in directed outside sales activities, including onsite presentations, business sales calls, and community financial literacy events.
Build working relationships with Business Partners in Mortgage, Small Business, Commercial, and Investment and refer customers when appropriate.
Meet or exceed customer experience and individual and team production goals and contribute to year-over-year revenue growth measured by the Financial Center P&L.
Guide CSRs on the sales and referral process.
Promote customer satisfaction through a friendly, helpful, and professional demeanor.
Answer customer questions confidently and take ownership of customer issues.
Protect confidential business information and maintain a position of trust and responsibility.
Follow the Bancorp Code of Business Conduct and Ethics and related policies.
Follow established policies and procedures when opening and servicing Retail products.
Participate in consumer loan and bankcard processes and own sourced loans from application through closing.
Participate in opening and closing the Financial Center or Bank Mart as directed by the Financial Center Manager.
Stay current on Retail procedures intended to mitigate fraud and unnecessary risk or exposure.
Complete required training travel within the affiliate and travel outside the affiliate for classroom training.

Benefits

Comprehensive benefits designed to support employees’ and families’ physical, financial, emotional, and social well-being.
Differentiated compensation offerings.

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