Personal Banker Associate I FH

Fifth Third Bank • Garfield, MI

5d • Onsite

About The Position

The Personal Banker Associate I is a Financial Center position intended to prepare selected candidates to become a Retail Personal Banker I. The role begins with a 4–8 week onboarding and education program, including rotations in Operations and Sales & Service, and concludes with a certification demonstrating the skills needed for the Retail Personal Banker job family. The position uses a consultative sales process to identify and meet customers’ and prospects’ financial needs, acquire new households, and deepen existing customer relationships through in-person engagement and tele-consulting. It includes processing teller transactions and serving as part of the platform staff.

The role is accountable for managing risk, following bank policies and procedures, protecting confidential information, and providing a positive customer experience. It also involves cross-selling retail consumer and small business products, referring customers to business partners, meeting customer-experience and production goals, and participating in consumer loan and bankcard processes.

The position requires a college degree or relevant work experience, or a combination of education and experience. Financial-industry experience is preferred. S.A.F.E. Act registration through the Nationwide Mortgage Licensing System is required at employment. The work is in a normal office environment and includes extended computer-screen viewing, travel within the affiliate for training, travel outside the affiliate for some classroom training, and scheduling flexibility.

Requirements

• College degree or work experience providing transferable skills, or a combination of education and experience.
• Ability to develop comfort with sales activities to acquire new consumer-household and small-business customers and/or cross-sell to established customers.
• Ability to demonstrate understanding of advanced math functions for analyzing credit and financial information.
• Ability to professionally represent Fifth Third Bank in appearance and verbal and written communication.
• Ability to develop working knowledge of retail policies and procedures and use sound judgment in decision-making.
• S.A.F.E. Act registration through the Nationwide Mortgage Licensing System is required at the time of employment.
• Ability to travel within the affiliate for training and outside the affiliate for classroom training, and scheduling flexibility.
• Ability to work in a normal office environment and view computer screens for extended periods.

Nice To Haves

• Experience in the financial industry.

Responsibilities

• Use the consultative sales process and Financial Needs Assessment to develop customer profiles and identify current and future financial needs.
• Maintain knowledge of retail consumer and small business products and services and recommend appropriate solutions.
• Use CAMP and other approved marketing tools to contact customers and schedule periodic financial reviews.
• Cross-sell to existing customers and participate in directed outside sales activities, such as onsite presentations, business sales calls, and community financial literacy events.
• Build relationships with assigned business partners and refer customers for timely, holistic financial solutions.
• Meet or exceed customer-experience and individual or team production goals, and contribute to year-over-year revenue growth.
• Guide CSRs on sales and referral processes.
• Promote customer satisfaction through a friendly, helpful, professional demeanor; answer questions confidently and take ownership of customer issues.
• Keep business information confidential and follow the Bancorp Code of Business Conduct and Ethics and related policies.
• Follow established procedures when opening and servicing retail products.
• Participate in consumer loan and bankcard processes, managing sourced loans from application through closing.
• Participate in Financial Center or Bank Mart opening and closing as directed by the Financial Center Manager.
• Stay current on retail procedures intended to mitigate fraud and other risks.
• Process teller transactions and work as a member of the platform staff.
• Complete the 4–8 week onboarding and education program, rotations, and concluding certification.
• Travel within the affiliate for training and outside the affiliate for classroom training as required.

Benefits

• Comprehensive benefits programs supporting employees’ and their families’ physical, financial, emotional, and social well-being.
• Differentiated compensation offerings.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed