Personal Banker Associate I

Fifth Third Bank•Elkhart, IN

21d•Onsite

About The Position

The Personal Banker Associate I role is designed to prepare selected candidates to become a Retail Personal Banker I after completing a 4–8 week onboarding and education program. The program includes rotations in operations and Sales & Service and concludes with a certification demonstrating the skills needed for the Retail Personal Banker job family. As a Financial Center position, the Personal Banker I uses a consultative sales process to identify and meet customers’ and prospects’ financial needs. The role focuses on acquiring new households and deepening existing customer relationships through activities such as lobby leadership or aisle time and tele-consulting. It also processes teller transactions and performs platform staff duties. The position is accountable for managing risk by exchanging ideas, raising concerns, and following policies and procedures. The Personal Banker is expected to act in customers’ and colleagues’ best interests, support a positive customer experience, and consistently identify, assess, manage, monitor, and report risks while operating within the Bank’s risk appetite.

Requirements

College degree or work experience providing transferable skills, or a combination of education and experience.
Ability to develop comfort with sales activities intended to acquire new consumer household and small business customers and/or cross-sell to existing customers.
Ability to demonstrate understanding of advanced math functions for analyzing credit and financial information.
Ability to professionally represent Fifth Third Bank in appearance and verbal and written communication.
Ability to develop working knowledge of Retail policies and procedures and use good judgment in making sound decisions.
Must obtain S.A.F.E. Act registration through the Nationwide Mortgage Licensing System at the time of employment.

Nice To Haves

Experience in the financial industry is preferred.

Responsibilities

Use the consultative sales process and Financial Needs Assessment to develop customer profiles and identify current and future financial needs.
Maintain knowledge of Retail consumer and small business products and services, and recommend appropriate solutions.
Use CAMP and other approved marketing tools to contact customers and schedule periodic financial reviews.
Cross-sell to existing customers and participate in directed outside sales activities, such as onsite presentations, business sales calls, and community financial literacy events.
Build working relationships with assigned Mortgage, Small Business, Commercial, and Investment partners and refer customers when appropriate.
Meet or exceed customer experience and individual and team production goals, contributing to year-over-year revenue growth as measured by the Financial Center P&L.
Guide CSRs on sales and referral processes.
Promote customer satisfaction through friendly, helpful, and professional service; answer questions and take ownership of customer issues.
Protect confidential business information and follow the Bancorp Code of Business Conduct and Ethics and related policies.
Follow policies and procedures when opening and servicing Retail products.
Participate in the consumer loan and bankcard process, managing sourced loans from application through closing.
Participate in Financial Center or Bank Mart opening and closing processes as directed.
Stay current on Retail procedures for mitigating fraud and unnecessary risk or exposure.
Process teller transactions and perform platform staff duties.
Complete the onboarding and education program, including rotations and the concluding certification.