Personal Banker Associate I - South Orange / Kissimmee, FL

Fifth Third Bank • Kissimmee, FL

5d

About The Position

The Personal Banker Associate I provides an exceptional customer experience by cultivating and maintaining relationships with existing and prospective customers. The role processes teller transactions and works as part of the platform staff, using a consultative sales and service approach to understand customers’ financial needs and recommend solutions throughout their lifecycle. The banker is accountable for managing risk, following policies and procedures, and acting in ways that support positive experiences for customers and colleagues. The position is located in Kissimmee, Florida.

Requirements

• High school diploma or GED and six months of customer service experience, or a college degree, or equivalent military experience.
• Demonstrated ability to develop comfort with acquiring new households and deepening customer relationships.
• Ability to professionally represent Fifth Third Bank in verbal and written communication.
• Business acumen.
• Demonstrated ability to make sound decisions.
• SAFE Act registration through the Nationwide Mortgage Licensing System (NMLS) is required at the time of employment.

Responsibilities

• Cultivate, maintain, and enhance relationships within an assigned book of business through proactive outreach, including in person, by phone, or through other appropriate channels.
• Use a consultative approach to identify current and prospective customers’ needs and tailor recommendations, solutions, and advice.
• Maintain working knowledge of the bank’s products, services, and processes.
• Collaborate with internal partners to meet customer needs and resolve problems.
• Analyze customer credit data and related financial information to help ensure customers have solutions aligned with their needs.
• Provide customer support that reinforces the value of current and new technology.
• Process teller transactions and follow balancing guidelines.
• Follow the Bancorp Code of Business Conduct and Ethics and related policies, and model expected ethical behavior.
• Identify, assess, manage, monitor, and report risks while operating within the bank’s risk appetite.
• Perform other duties as assigned.

Benefits

• Comprehensive benefits designed to support employees’ and families’ physical, financial, emotional, and social well-being.
• Differentiated compensation offerings.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED