Personal Banker Associate I - Brighton, MI

Fifth Third Bank • Brighton, MI

3d • Onsite

About The Position

The Personal Banker Associate I is intended to become a Retail Personal Banker I after completing a 4–8 week onboarding and education program, including rotations in operations and Sales & Service and a concluding certification. The Retail Personal Banker I is a Financial Center position that uses a consultative sales process to identify and meet customers’ and prospects’ financial needs. The role focuses on acquiring new households and deepening existing relationships through activities such as lobby leadership or aisle time and tele-consulting. It also involves processing teller transactions and working as part of the platform staff.

The role is accountable for managing risk, following policies and procedures, raising concerns, and acting in customers’ and colleagues’ best interests while delivering a positive customer experience. It works toward individual and team production goals and revenue growth while operating within the Bank’s risk appetite.

The position requires completing S.A.F.E. Act registration through the Nationwide Mortgage Licensing System at the time of employment. The work is in a normal office environment and includes extended viewing of computer screens. Training requires travel within the affiliate and flexibility in scheduling, as well as travel outside the affiliate for classroom sessions. Fifth Third describes its Total Rewards as including comprehensive benefits and differentiated compensation, with programs supporting employees’ physical, financial, emotional, and social well-being; specific benefits are not listed in the posting.

Requirements

• College degree, work experience providing transferable skills, or a combination of education and experience.
• Ability to develop comfort with sales activities to acquire new consumer household and small business customers and/or cross-sell to established customers.
• Ability to demonstrate understanding of advanced math functions for analyzing credit and financial information.
• Ability to professionally represent Fifth Third Bank through appearance and verbal and written communication.
• Ability to develop working knowledge of Retail policies and procedures and use sound judgment in decision-making.
• S.A.F.E. Act registration through the Nationwide Mortgage Licensing System is required at the time of employment.
• Ability to travel within the affiliate for training and outside the affiliate for classroom training, with scheduling flexibility.

Nice To Haves

• Experience in the financial industry is preferred.

Responsibilities

• Use the consultative sales process and Financial Needs Assessment to build customer profiles and identify current and future financial needs.
• Maintain knowledge of Retail consumer and small business products and services and recommend appropriate solutions.
• Use CAMP and other approved marketing tools to proactively contact customers and schedule periodic financial reviews.
• Cross-sell to existing customers and participate in outside sales activities as directed, including onsite presentations, business sales calls, and community financial literacy events.
• Build working relationships with assigned Business Partners and refer customers for timely, holistic financial solutions.
• Meet or exceed customer experience and individual and team production goals, contributing to year-over-year revenue growth as measured by the Financial Center P&L.
• Guide CSRs on the sales and referral process.
• Promote customer satisfaction through a friendly, helpful, professional demeanor.
• Answer customer questions confidently and take ownership of customer issues.
• Protect confidential business information and maintain a position of trust and responsibility.
• Follow the Bancorp Code of Business Conduct and Ethics and related policies.
• Follow established policies and procedures when opening and servicing Retail products.
• Participate in consumer loan and bankcard processes and own sourced loans from application through closing.
• Participate in opening and closing the Financial Center or Bank Mart as directed by the Financial Center Manager.
• Stay current on Retail procedures intended to mitigate fraud and unnecessary risk or exposure.
• Complete the onboarding and education program and certification intended to prepare for the Retail Personal Banker I role.
• Process teller transactions and work as a member of the platform staff.
• Manage risk by identifying, assessing, monitoring, and reporting risks, following procedures, and elevating concerns.

Benefits

• The company describes its Total Rewards as including comprehensive benefits and differentiated compensation, with programs designed to support employees’ physical, financial, emotional, and social well-being. Specific benefit offerings are not listed in the posting.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed