Personal Banker 1

First Federal Savings Bank•Twin Falls, ID

2d•Onsite

About The Position

Why work for First Federal Bank? Our company culture is driven by our desire to serve our members and communities, something we have done for over 100 years. Along with doing meaningful work, enjoy perks and benefits that come along with being part of Idaho’s only mutual bank – no stockholders or majority owners, just our account members! Ideal candidates will demonstrate the bank’s core values. Driven : Hard-working, self-motivated, and strives for excellence. Seeks opportunities to contribute, learn, and grow. Brings positive energy, initiative, and collaboration to help the team and Bank win. Dedicated : Committed to the success of colleagues, customers, and the Bank. Has a team-first attitude—caring more about the team’s success than personal recognition. Follows through on commitments and takes ownership for results. Engaged : Cares about their job and the Bank’s success. Energetic, curious, and focused on their work and the Bank’s mission. Collaborates with purpose and builds internal and external relationships.

Requirements

Demonstrate the Bank’s core values: driven, dedicated, and engaged.
High School diploma or equivalent.
2 years of combined customer service experience and/or cash handling experience
Valid driver’s license as some travel between branches, to/from Corporate, or to customer locations may be required.

Nice To Haves

1 year of banking experience.

Responsibilities

Demonstrate the Bank’s core values: driven, dedicated, and engaged.
Provide exceptional customer service in the retail banking environment and develop strong customer relationships to grow customer base and increase deposit account/service production.
Process teller transactions (deposits, withdrawals, loan payments, cash advances, foreign currency orders/exchanges, savings bond redemptions, monetary instrument, and gift card purchases, etc.).
Perform vault duties including cash shipments and distribution of money to other PBs, cash recyclers and ATMs.
Assist with outgoing wire transfer requests.
May assist with in branch security duties.
Assist customers with all aspects of opening and maintaining personal deposit accounts (checking, savings, time deposits, IRAs, Safe Deposit Boxes, etc.) and services (debit cards, online banking, etc.).
Able to understand and review legal documentation.
Refer customers to in-house financial experts and/or relevant bank departments, such as business banking, commercial lending, mortgage lending, and wealth management when appropriate.
Assist with personal credit card applications.
Assist with customer inquiries in person, via phone or email.
Represent and promote the bank professionally in the community and at community events.
Perform job duties in compliance with all laws, rules, regulations, policies, practices, and procedures.
Other duties as assigned by the Branch Manager or Assistant Branch Manager.