Personal Banker 1 - Bilingual Preferred

First Federal Savings Bank•Twin Falls, ID

5d•Onsite

About The Position

This role is for a Personal Banker 1 at First Federal Bank, a mutual bank with over 100 years of service to its members and communities. The position is focused on providing exceptional customer service in a retail banking environment, developing strong customer relationships, and growing the customer base. The role involves processing various teller transactions, performing vault duties, assisting with wire transfers, and helping customers with personal deposit accounts and services. Additionally, the Personal Banker will refer customers to in-house financial experts, assist with credit card applications and customer inquiries, and represent the bank professionally in the community. Adherence to all laws, rules, regulations, policies, practices, and procedures is required.

Requirements

Demonstrate the Bank’s core values: driven, dedicated, and engaged.
High School diploma or equivalent.
2 years of combined customer service experience and/or cash handling experience.
Valid driver’s license as some travel between branches, to/from Corporate, or to customer locations may be required.

Nice To Haves

1 year of banking experience
Bilingual - Spanish

Responsibilities

Demonstrate the Bank’s core values: driven, dedicated, and engaged.
Provide exceptional customer service in the retail banking environment and develop strong customer relationships to grow customer base and increase deposit account/service production.
Process teller transactions (deposits, withdrawals, loan payments, cash advances, foreign currency orders/exchanges, savings bond redemptions, monetary instrument, and gift card purchases, etc.).
Perform vault duties including cash shipments and distribution of money to other PBs, cash recyclers and ATMs.
Assist with outgoing wire transfer requests.
May assist with in branch security duties.
Assist customers with all aspects of opening and maintaining personal deposit accounts (checking, savings, time deposits, IRAs, Safe Deposit Boxes, etc.) and services (debit cards, online banking, etc.).
Able to understand and review legal documentation.
Refer customers to in-house financial experts and/or relevant bank departments, such as business banking, commercial lending, mortgage lending, and wealth management when appropriate.
Assist with personal credit card applications.
Assist with customer inquiries in person, via phone or email.
Represent and promote the bank professionally in the community and at community events.
Perform job duties in compliance with all laws, rules, regulations, policies, practices, and procedures.
Other duties as assigned by the Branch Manager or Assistant Branch Manager.