Personal Banker 1-Bilingual Preferred

First Federal Savings Bank•Twin Falls, ID

8d•Onsite

About The Position

First Federal Bank is seeking a Personal Banker 1 to join their team. This role involves providing exceptional customer service in a retail banking environment, developing strong customer relationships, and processing various teller transactions. The Personal Banker 1 will also be responsible for vault duties, assisting with wire transfers, opening and maintaining personal deposit accounts and services, referring customers to financial experts, assisting with credit card applications and customer inquiries, and representing the bank professionally in the community. The position requires adherence to all laws, rules, regulations, policies, practices, and procedures, and may involve other duties as assigned by management.

Requirements

Demonstrate the Bank's core values: driven, dedicated, and engaged.
High School diploma or equivalent.
2 years of combined customer service experience and/or cash handling experience
Valid driver’s license as some travels between branches, to/from Corporate, or to customer locations may be required.

Nice To Haves

1 year of banking experience.
Bilingual - Spanish

Responsibilities

Provide exceptional customer service in the retail banking environment and develop strong customer relationships to grow customer base and increase deposit account/service production.
Process teller transactions (deposits, withdrawals, loan payments, cash advances, foreign currency orders/exchanges, savings bond redemptions, monetary instrument, and gift card purchases, etc.)
Perform vault duties including cash shipments and distribution of money to other PBs, cash recyclers and ATMs.
Assist with outgoing wire transfer requests.
May assist with in branch security duties.
Assist customers with all aspects of opening and maintaining personal deposit accounts (checking, savings, time deposits, IRAs, Safe Deposit Boxes, etc.) and services (debit cards, online banking, etc.).
Able to understand and review legal documentation.
Refer customers to in-house financial experts and/or relevant bank departments, such as business banking, commercial lending, mortgage lending, and wealth management when appropriate.
Assist with personal credit card applications.
Assist with customer inquiries in person, via phone or email.
Represent and promote the bank professionally in the community and at community events.
Perform job duties in compliance with all laws, rules, regulations, policies, practices, and procedures.
Other duties as assigned by the Branch Manager or Assistant Branch Manager.