Personal Banker 1-Bilingual Spanish Preferred

First Federal Savings Bank•Twin Falls, ID

23h•Onsite

About The Position

First Federal Bank is Idaho's only mutual bank, serving its account members and communities for over 100 years. We are looking for individuals who are driven, dedicated, and engaged to join our team. This role involves providing exceptional customer service in a retail banking environment, developing strong customer relationships, and increasing deposit account production. The position also includes processing teller transactions, performing vault duties, assisting with wire transfers, and helping customers with various account openings and maintenance. Additionally, you will refer customers to in-house financial experts, assist with credit card applications and customer inquiries, and represent the bank professionally in the community. Compliance with all laws, rules, regulations, policies, practices, and procedures is essential.

Requirements

Demonstrate the Bank's core values: driven, dedicated, and engaged.
High School diploma or equivalent.
2 years of combined customer service experience and/or cash handling experience
Valid driver’s license as some travels between branches, to/from Corporate, or to customer locations may be required.

Nice To Haves

1 year of banking experience.
Bilingual - Spanish

Responsibilities

Provide exceptional customer service in the retail banking environment and develop strong customer relationships to grow customer base and increase deposit account/service production.
Process teller transactions (deposits, withdrawals, loan payments, cash advances, foreign currency orders/exchanges, savings bond redemptions, monetary instrument, and gift card purchases, etc.)
Perform vault duties including cash shipments and distribution of money to other PBs, cash recyclers and ATMs.
Assist with outgoing wire transfer requests.
May assist with in branch security duties.
Assist customers with all aspects of opening and maintaining personal deposit accounts (checking, savings, time deposits, IRAs, Safe Deposit Boxes, etc.) and services (debit cards, online banking, etc.).
Able to understand and review legal documentation.
Refer customers to in-house financial experts and/or relevant bank departments, such as business banking, commercial lending, mortgage lending, and wealth management when appropriate.
Assist with personal credit card applications.
Assist with customer inquiries in person, via phone or email.
Represent and promote the bank professionally in the community and at community events.
Perform job duties in compliance with all laws, rules, regulations, policies, practices, and procedures.
Other duties as assigned by the Branch Manager or Assistant Branch Manager.