Personal and Professional Development Manager

Crimson Cup • Columbus, OH

19d

About The Position

As the Personal and Professional Development Manager, you will work directly with the Founder & President to champion and evolve our internal training ecosystem.
You will uphold and reinforce our existing cultural pillars and core business processes while also developing and implementing dynamic training, tracking, and supplemental programs.
Your goal is to grow our people to their full potential-across baristas, managers, business development, marketing, and support teams-starting with a strong onboarding experience and carrying through the full employee lifecycle to build a culture of continuous learning, accountability, and excellence in both technical and soft skills.
This is an ideal role for someone who thrives in fast-paced, people-centered environments and wants to make a direct impact in the coffee and beverage industry.

Requirements

• Intrapreneurial thinking with the drive to achieve results
• 5+ years experience in learning & development, training, HR, or leadership development
• Strong facilitation and interpersonal skills - comfortable leading a session in a café or boardroom.
• Experience designing and developing training programs and materials from scratch, with strong project management skills to plan, coordinate, and deliver initiatives effectively.
• Deep interest in both personal and professional growth frameworks.

Nice To Haves

• Coffee/Beverage industry knowledge or barista experience.
• Familiarity with AI and LMS platforms (e.g., TalentLMS, Lessonly, or similar).
• Coaching certification or instructional design training.

Responsibilities

• Champion and embed our cultural pillars and core business processes throughout the organization, ensuring they guide decision-making and are consistently reinforced across all roles and programs.
• Design and implement new training curriculum tailored to various roles: front-line café/barista staff, wholesale support, warehouse/logistics, and leadership.
• Collaborate with the Founder & President to align training initiatives with company values and growth goals.
• Incorporate both technical training (e.g. coffee knowledge, equipment handling, customer service) and personal development (e.g. communication, time management, leadership).
• Create engaging learning content (in-person workshops, online modules, videos, etc.).
• Identify and recommend an appropriate Learning Management System (LMS) to host and track ongoing training.
• Lead training sessions, manage schedules, track completion rates and performance impact.
• Partner with department managers to identify skill gaps and create individual development plans.
• Foster a culture of coaching, mentorship, and internal career growth.
• Provide tools and support for team leads and managers to train and coach their staff effectively.
• Define success metrics for learning programs and regularly gather feedback.
• Track ROI on training through performance improvements, retention, and engagement.
• Continuously improve programs based on results and company direction

Benefits

• Opportunity to build a company-wide development program from the ground up.
• Collaborative work environment with direct access to leadership.
• Room for creativity and autonomy.
• Passionate, mission-driven team with a shared love for coffee, beverage, craft and cuisine.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed