Personal and Professional Development Manager

Crimson Cup • Columbus, OH

18d

About The Position

We are a growing company in the coffee and beverage industry, committed to delivering exceptional quality and service while cultivating a culture of continuous improvement and care - for our people, our customers, and our craft. We're looking for an intrapreneurial Personal and Professional Development Manager to help elevate our team and business through thoughtful, hands-on training and leadership development. The Person Intrapreneurial Attitude: Learning by doing Unstructured Fluid Values emotions as well as reason Contribution Results Relationship-focused Change Abundance Why be an Intrapreneur? Opportunity to make a lasting difference See, touch and feel the results of your efforts Have far more responsibility much faster than the corporate track Expectations: Do not expect to be managed. Manage yourself and manage up. Don't wait to be told what to do - figure out what you think needs doing, check in if you need to, and do it. Don't expect other people to always pat you on the back - learn how to motivate yourself and ask for positive feedback when you need it. Coachable - listen and take action on your Entrepreneur/Coach's successful experience Strategy: Create Value Understand your Unique Ability (what you do best and most love doing.) Provide direction only in the area of your Unique Ability Provide Confidence - confidence about what you say and what you'll do. Come to work fully engaged Curious and always want to learn more Take Initiative means stepping out, taking a risk and trying something. The most successful and valued Intrapreneurs don't avoid problems, they actively look for them and tackle them head-on. Focus on Results - live in the Results Economy, not the Time-and-Effort Economy. Goal is to always minimize the time and effort while maximizing the results. Ownership Attitude Our greatest lessons occur not when things go as expected, but when they don't, and we learn what to do differently next time. Own your actions, behaviors and communication for then you'll have the power to change them. Ask your Coach/Entrepreneur "what do I need to know in order for this project to be successful?" Be In Alignment Understand the desired result and do what you need to do to align with it. Definition of result: Answer question - "What does it look like when it's done and done well?" Position Summary As the Personal and Professional Development Manager, you will work directly with the Founder & President to champion and evolve our internal training ecosystem. You will uphold and reinforce our existing cultural pillars and core business processes while also developing and implementing dynamic training, tracking, and supplemental programs. Your goal is to grow our people to their full potential-across baristas, managers, business development, marketing, and support teams-starting with a strong onboarding experience and carrying through the full employee lifecycle to build a culture of continuous learning, accountability, and excellence in both technical and soft skills. This is an ideal role for someone who thrives in fast-paced, people-centered environments and wants to make a direct impact in the coffee and beverage industry.

Requirements

• Intrapreneurial thinking with the drive to achieve results
• 5+ years experience in learning & development, training, HR, or leadership development
• Strong facilitation and interpersonal skills - comfortable leading a session in a café or boardroom.
• Experience designing and developing training programs and materials from scratch, with strong project management skills to plan, coordinate, and deliver initiatives effectively.
• Deep interest in both personal and professional growth frameworks.

Nice To Haves

• Coffee/Beverage industry knowledge or barista experience.
• Familiarity with AI and LMS platforms (e.g., TalentLMS, Lessonly, or similar).
• Coaching certification or instructional design training.

Responsibilities

• Champion and embed our cultural pillars and core business processes throughout the organization, ensuring they guide decision-making and are consistently reinforced across all roles and programs.
• Design and implement new training curriculum tailored to various roles: front-line café/barista staff, wholesale support, warehouse/logistics, and leadership.
• Collaborate with the Founder & President to align training initiatives with company values and growth goals.
• Incorporate both technical training (e.g. coffee knowledge, equipment handling, customer service) and personal development (e.g. communication, time management, leadership).
• Create engaging learning content (in-person workshops, online modules, videos, etc.).
• Identify and recommend an appropriate Learning Management System (LMS) to host and track ongoing training.
• Lead training sessions, manage schedules, track completion rates and performance impact.
• Partner with department managers to identify skill gaps and create individual development plans.
• Foster a culture of coaching, mentorship, and internal career growth.
• Provide tools and support for team leads and managers to train and coach their staff effectively.
• Define success metrics for learning programs and regularly gather feedback.
• Track ROI on training through performance improvements, retention, and engagement.
• Continuously improve programs based on results and company direction

Benefits

• Opportunity to build a company-wide development program from the ground up.
• Collaborative work environment with direct access to leadership.
• Room for creativity and autonomy.
• Passionate, mission-driven team with a shared love for coffee, beverage, craft and cuisine.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed