Personal Agent (Case Manager) - 2 Openings

UCP Oregon • Portland, OR

13d • Hybrid

About The Position

UCP Oregon is seeking two Personal Agents (Caseload Managers) to work in their intellectual/developmental disabilities support services brokerages, UCP Connections and Mentors. This role involves working with 36 to 40 adults on the caseload, who live in Multnomah and Clackamas Counties and represent diverse backgrounds, disabilities, and living situations. The Personal Agent will assist customers and their families in navigating the support services system, using person-centered planning to assess needs and develop plans, securing resources and services (employment, housing, crisis, direct support), and addressing health and safety needs. The role requires advocating for clients, providing care-coordinated problem-solving (sometimes urgently), managing intensive paperwork (plan development, billing, progress notes, caseload files, correspondence), monitoring service quality, and ensuring client choice and independence. The position offers the chance to make a significant difference within a collaborative, fun, and diverse team.

Requirements

• Bachelor’s degree in a behavioral science, social science, or closely related field; OR a Bachelor’s degree in any field and one year of human service related experience; OR an Associate’s degree in a behavioral science, social science, or closely related field and two years of human service related experience; OR a high school diploma or GED and three years of human services related experience.
• Able to drive on the job, which means being at least 18 years old, having a current driver’s license, a reliable personal vehicle, at least two years of driving experience, auto insurance, and a clean driving record.
• Must pass a reference check and criminal history background check.
• Demonstrated commitment to customer self-determination and personalized support.
• Demonstrated ability to prioritize, meet deadlines and manage multiple projects in a fast-paced environment.

Responsibilities

• Assist customers and their families to navigate the support services system.
• Use person-centered planning techniques to assess needs and develop plans and goals.
• Secure resources and services in areas such as employment, housing, crisis, and direct support providers.
• Address customers' health and safety needs.
• Advocate with and on behalf of the people supported.
• Offer care-coordinated problem-solving skills, sometimes on an urgent basis.
• Manage intensive paperwork, including plan development, billing, daily & weekly progress notes, caseload files, and correspondence.
• Monitor the quality of services.
• Ensure choice and independence for customers.

Benefits

• $28.09 per hour.
• Eligible for overtime pay for hours worked over 40 hours per week.
• Great medical, vision, prescription, and alternative care coverage (including massage therapy and naturopathy) for employee, spouse/domestic partner, and children.
• 3 weeks of paid time off per year, rising to 4 weeks after 5 years of service at UCP.
• 11 paid holidays off per year.
• 401k retirement plan with up to 4% employer match.
• Mileage reimbursement.
• Company laptop and cellphone.
• Fun, casual work environment, with lots of opportunities for advancement and growth, at one of the top-ranked non-profits in Oregon.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level