Person In Charge

PAQ•Stockton, CA

4d•Onsite

About The Position

The Person in Charge (PIC) supervises, delegates, and coordinates the activities of the Front End employees while ensuring a friendly and inviting environment for customers. This role involves managing daily operations, resolving customer issues, and supporting the Front End Manager in team performance monitoring. The PIC also performs various front-end duties and assists with training new team members.

Requirements

Knowledge of store policies, procedures, and safety regulations.
Familiarity with handling cash and payment transactions.
Understanding of customer service best practices and strategies to enhance customer engagement.
Strong communication skills to interact effectively with customers and team members.
Excellent problem-solving and conflict-resolution skills.
Ability to operate POS systems and other cashier equipment.
Attention to detail to ensure accuracy in transactions and handling of cash.
Basic computer skills for operating the POS system.
Ability to adapt to changing situations, manage multiple demands, and work effectively with diverse personalities.
Aptitude for making informed decisions quickly, often in high-pressure environments.
Ability to manage and motivate a team effectively.
Stand and walk for extended periods, typically 8-hour shifts.
Lift and carry items up to 25 pounds frequently and up to 50 pounds occasionally.
Perform repetitive motions such as reaching, bending, stooping, squatting, and handling products.
Exhibit manual dexterity for handling money and operating POS systems, including 10-key adding machines and self-checkout (SCO) systems.
Maintain clear communication with customers and team members.
Move quickly and efficiently to assist customers and manage workload.
Utilize cash handling tools, including counterfeit bill detection pens and equipment.
Maintain physical stamina to work in a fast-paced environment.
High school diploma or equivalent.
Must be 18 years of age or older.

Nice To Haves

Over two years of experience as a Relief Manager is preferred.
Supervisory experience is a plus.
Previous experience in retail is an added advantage.

Responsibilities

Assign duties to combo clerks/cashiers and schedule break periods and work hours; ensure break schedules are followed; maintain department policy and operating procedures while ensuring compliance with applicable laws.
Listen to customer complaints, examine returned merchandise, and resolve problems to restore and promote good customer relations.
Assist combo clerks/cashiers in completing complex sales.
Approve checks written for payment of merchandise purchased in the department.
Replenish cashier and combo clerks/cashiers' cash drawers with loans from the front-end safe; take and document pulls from cashiers and drop them in the safe for bookkeeping.
Verify cashier and combo clerks/cashiers' drawers at the end of their shifts.
Troubleshoot and choose the appropriate course of action to correct equipment issues.
Perform all functions of the Customer Service Booth.
Open and close the department according to established procedures; produce necessary reports daily.
Assist in training new Team Members; coach and motivate employees to promote a team environment.
Support the Front End Manager in monitoring employee performance.
Performs Combo Clerk, Relief Manager, or other duties assigned.