Person In Charge (PIC)
About The Position
This role is responsible for providing customer service, handling emergencies and complaints, supervising store personnel, and maintaining a high level of familiarity with company policies and procedures. The position involves supervising the sales floor, replenishing products, assisting with store cleanliness and safety, and performing basic office functions. Key duties include operating the cash register, receiving payments, bagging groceries, and potentially completing end-of-day functions and managing inventory. This position is considered safety-sensitive, meaning its responsibilities include tasks that could affect the safety or health of the employee or others. The company is committed to innovation and fostering a culture of belonging, aiming to bring people together around the joys of food and inspire well-being.
Requirements
- Ability to follow company customer service procedures.
- Demonstrated prior customer service skills or related experience.
- Ability to interact with customers and co-workers.
- Ability to understand and follow instructions.
- Knowledge of all positions within the store.
- Ability to work independently.
Nice To Haves
- Prior experience as a clerk or manager.
Responsibilities
- Provide customer service as defined by the employer within the scope of the position and company policy.
- Handle emergencies, customer complaints, employee or customer accidents, and supervise all store personnel.
- Maintain a high level of familiarity with company policies and procedures.
- Supervise the sales floor to monitor service and replenishment of products.
- Replace stock in displays surrounding the checkout area.
- Assist in maintaining a clean and safe work environment within the store.
- Assist other cashiers with computer, register, and scanner problems.
- Perform basic office functions to assist customers and personnel.
- Operate electronically scanning cash register to total customers’ final bill.
- Receive payment for customer purchases and count back correct change.
- Bag groceries in paper, canvas, or plastic bags and lift bags into grocery carts.
- Offer customer assistance with carry out and perform that task if a Courtesy Clerk is not available.
- May be responsible for completing close of day functions in the office.
- May be responsible for counting out-of-stock product.
- May count tills when other cashier-checkers leave.
- Perform other duties as assigned.
Benefits
- medical insurance
- dental insurance
- vision insurance
- disability insurance
- life insurance
- sick pay (accrued based on hours worked)
- PTO/Vacation pay (accrued based on hours worked) or Flexible Time Off
- paid holidays (9 days annually)
- bereavement pay
- retirement benefits (pension and/or 401k eligibility)
- quarterly bonus (if applicable)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
