Permitting Administrative Assistant

Corporation of Ranson•Ranson, WV

2d•Onsite

About The Position

The City of Ranson is seeking a Permitting Administrative Assistant to support the day-to-day operations of its Community Development Department. This position plays a key role in helping residents, contractors, and developers navigate the City’s permitting process, while keeping applications organized, accurate, and moving forward. This is a highly visible, front-line role that requires strong customer service skills, attention to detail, and the ability to manage multiple tasks at once. The ideal candidate is organized, approachable, and comfortable working in a fast-paced environment where priorities can shift throughout the day.

Requirements

High school diploma or equivalent
Proficiency with Microsoft Office (Word, Excel, Outlook)
Ability to quickly learn permitting or records management systems
Strong customer service and communication skills
Excellent organization and attention to detail
Ability to manage multiple tasks and priorities effectively
Professional and approachable demeanor when working with the public
Problem-solving mindset and strong follow-through
Ability to work collaboratively with staff across departments

Nice To Haves

Associate’s degree
Experience in administrative support, customer service, or a municipal setting
Familiarity with permitting, planning, or construction processes

Responsibilities

Receive and log permit applications, including building, zoning, and related permits
Review applications for completeness and ensure all required documentation is included
Enter and track permit activity in the City’s permitting system or database
Route applications to appropriate staff for review and follow up as needed
Maintain accurate records of permit status, approvals, and conditions
Serve as the primary point of contact for walk-in visitors, phone calls, and email inquiries
Provide clear, helpful information about permitting requirements, processes, and timelines
Assist applicants with forms, documentation, and next steps
Respond to questions in a timely, professional, and courteous manner
Maintain organized digital and physical files for permits, plans, and related documents
Prepare routine correspondence, notices, and communications
Assist with scheduling inspections, meetings, and appointments
Provide administrative support for Planning Commission and City Council items as needed
Coordinate with internal departments, including Public Works, Engineering, and Code Enforcement
Track application timelines and follow up on outstanding items
Help identify where processes can be improved and communicate suggestions to supervisors
Maintain accurate and up-to-date records in accordance with City policies
Assist with responding to public records requests related to permits and development activity
Ensure documentation is properly retained for compliance and reporting