Permits Supervisor

City of New York • New York, NY

3d • $61,656 - $89,625 • Onsite

About The Position

The NYC Department of Environmental Protection (DEP) enriches the environment and protects public health for all New Yorkers by providing 1.1 billion gallons of high-quality drinking water, managing wastewater and storm water, and reducing air, noise, and hazardous materials pollution. The Bureau of Customer Services (BCS) oversees metering, billing, and field inspection operations supporting more than 800,000 accounts citywide. The Bureau of Customer Services is seeking an experienced candidate to serve as a Principal Administrative Associate II; the selected candidate will serve as Permits Supervisor for Borough Operations. Under the direction of the Borough Manager, the selected candidate will: serve as the authority on all permit related matters for all subordinate employees in the Borough Office; utilize Agency software to distribute and manage the work of all Permits Unit employees; monitor time & leave and oversee all CityTime and personnel related matters for subordinate employees; conduct performance evaluations and issue tasks & standards to all subordinate employees; analyze the Permits Unit workflow to ensure it operates at an optimal level and that productivity is adequately maintained; perform Quality Assurance checks at all Permit processing intervals and on all permits tasks; be responsible for reporting the performance metrics of the Permits Unit to the Borough Office Administrative Liaison and/or Borough Manager. Appointments are subject to OMB approval.

Requirements

• Permanent civil service title of Principal Administrative Associate.
• A baccalaureate degree from an accredited college and two years of satisfactory full-time progressively responsible clerical/administrative experience, one year of which must have been in an administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty; or
• An associate degree or 60 semester credits from an accredited college and three years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience described in "1" above; or
• A four-year high school diploma or its educational equivalent approved by a state’s department of education or a recognized accrediting organization and four years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience as described in "1" above; or
• Education and/or experience equivalent to "1", "2", or "3" above. However, all candidates must possess the one year of administrative or supervisory experience as described in "1" above. Education above the high school level may be substituted for the general clerical/administrative experience (but not for the one year of administrative or supervisory experience described in "1" above) at a rate of 30 semester credits from an accredited college for 6 months of experience up to a maximum of 3 year.

Nice To Haves

• Strong Customer Service Experience
• Supervisory experience
• Knowledge of UMAX & PARIS
• Monitoring Borough Office Metrics & making adjustments as necessary

Responsibilities

• Serve as the authority on all permit related matters for all subordinate employees in the Borough Office.
• Utilize Agency software to distribute and manage the work of all Permits Unit employees.
• Monitor time & leave and oversee all CityTime and personnel related matters for subordinate employees.
• Conduct performance evaluations and issue tasks & standards to all subordinate employees.
• Analyze the Permits Unit workflow to ensure it operates at an optimal level and that productivity is adequately maintained.
• Perform Quality Assurance checks at all Permit processing intervals and on all permits tasks.
• Report the performance metrics of the Permits Unit to the Borough Office Administrative Liaison and/or Borough Manager.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level