Permit/Zoning Technician EVG

Bureau Veritas•Braselton, GA

8h•Onsite

About The Position

Bureau Veritas is seeking a Permit & Zoning Technician to support its Braselton, GA municipal client. This role is ideal for someone with experience in local government, permitting, planning, zoning, community development, inspections support, or public-facing municipal operations who enjoys helping people, keeping processes organized, and supporting their community. The position involves assisting residents, contractors, developers, and business owners with permitting and zoning-related questions, processing applications, maintaining records, coordinating approvals, and providing front-line customer service. A significant part of the role includes educating the public on complex processes, supporting zoning applications, and collaborating with municipal staff and stakeholders. The ideal candidate will possess strong customer service, communication, and organizational skills, with a high level of professionalism and initiative.

Requirements

Experience in permitting, zoning, planning, municipal administration, community development, construction administration, or related public-sector support roles
Strong customer service and communication skills
Excellent organizational skills and attention to detail
Ability to manage multiple priorities in a fast-paced environment
Comfort working with databases, permitting software, Microsoft Office, and digital record systems
Ability to work independently while collaborating effectively with a team
High level of professionalism, initiative, and follow-through
Genuinely enjoys helping people
Communicates clearly and patiently
Remains calm and compassionate during difficult interactions
Understands the importance of public trust and professionalism
Can explain complex processes in a way that feels approachable and respectful
Values both accuracy and empathy
Experience working in municipal government or public-facing community development environments is highly preferred.
Familiarity with permitting software and zoning processes is a plus.

Responsibilities

Assist residents, contractors, developers, and business owners with permitting and zoning-related questions
Process permit applications and related documentation
Maintain accurate permit records, files, databases, and tracking systems
Coordinate permit intake, routing, approvals, and issuance
Support scheduling and coordination related to inspections and permitting activities
Prepare reports, correspondence, notices, and other documentation as needed
Provide front-line customer service in person, by phone, and electronically
Explain permit procedures, zoning requirements, and application processes in a clear and approachable way
Assist residents with navigating forms, documentation, and next steps
Provide patient, compassionate customer service to individuals from a wide range of backgrounds and experience levels
Provide additional guidance and reassurance to residents who may be unfamiliar with permitting, zoning, or municipal processes
Help de-escalate frustration by listening carefully, communicating clearly, and guiding people toward solutions whenever possible
Assist with zoning applications, compliance documentation, and related administrative processes
Review applications for completeness and compliance with established procedures
Help maintain public records and documentation related to zoning and permitting activities
Support ordinance reviews, public hearing preparation, and related administrative research
Respond professionally and compassionately to questions from the public and project stakeholders
Build positive working relationships with municipal staff, contractors, developers, and community members
Help create a smooth, organized, and customer-friendly permitting experience
Support department operations through strong communication, organization, and follow-through
Assist with special projects and additional administrative support as needed