Permit Technician

Garfield County Colorado•Glenwood Springs, CO

17h•Onsite

About The Position

Performs technical, administrative, and clerical work assisting the public with building permits and land use applications. Provides information to the public on Garfield County building and land use codes and ordinances. Receives and processes building and land use permit applications and permit fees. Refers the public to the correct source for information.

Requirements

High school diploma or equivalent.
Three years of experience in an administrative or clerical position with one year working in the construction industry, preferably working with the processing of permits.
Valid driver’s license.
Proficient in communication, and able to communicate using the English language, including written, verbal, or other communication channels as required by the position.
Understands building codes, land use codes and zoning regulations, along with basic construction processes and terminology.
Ability to utilize the technology required of the position and demonstrates a willingness to learn new technologies as required to assist the County in providing exceptional services, innovation, and work efficiencies.
Able to work together with a diverse group of people towards a shared goal, while considering the needs of others.
A commitment to providing exceptional service to all customers (internal & external), which includes being helpful, professional, courteous, and taking the time to understand customer’s needs.
A commitment to the mission of providing exceptional services to the citizens of Garfield County.
Is a good steward of public resources and looks for ways to be innovative and improve efficiency.
Ability to use a keyboard, mouse, and office equipment, demonstrating fine motor skills for typing, clicking, and manipulating documents.
Clear vision for reading printed and on-screen materials, including text, graphics, and data, and for viewing computer monitors for extended periods.
Adequate hearing to engage in conversations, respond to telephone calls, and interact with colleagues in a typical office environment.
Maintain the ability to maintain focus, productivity, and attention to detail while working at a desk for standard office hours.

Nice To Haves

An associate degree in business administration or a related field is preferred.
Permit Technician certification preferred.

Responsibilities

Perform clerical, reception, administrative and technical duties for the Community Development Department.
Answer and route telephone calls.
Assist walk-in customers.
Receive and process permit applications and payments for building permits.
Assist customers with routine and complex permitting inquiries regarding permitting processes, zoning, environmental codes, comprehensive plans, and land use actions.
Assist with special projects, as assigned.
Provide customer service to the public.
Communicates status of permits to applicants and handles customer complaints.
Conduct research, create documents and maintain permitting files and records.
Ensure mail is collected and routed to appropriate staff.
Assist with monthly Building permit reports.
File or retrieve construction plans for closed permits.
Collect and present survey data on customer satisfaction.
Calculate permit fees based on type of construction and use of building, route to appropriate review staff.
Processes building permits and land use applications, receive plans, check, and verify accuracy and completeness of information; accept or reject submitted blueprints based on departmental policies and minimum information requirements for plan submittal.
Performs records research to document project history compliance; coordinates permit processes with outside agencies to ensure that all permit requirements are being met.
Receives and determines acceptability of various types of land use applications, such as special use permits, subdivisions, final plat amendments and other land use proposals.
Coordinates community review of public and private development projects; provides information to the public regarding land use and zoning regulations.
Other duties as assigned.